Kaffir Daniel Márquez Lopez

 KAFFIR DANIEL MARQUEZ LOPEZ. Direccion Del ceibo de San Judas 4 cuadras arriba,½ al sur. Whatsap:--EXPERIENCE Soft Sales Representative-Discovery Real Estate 05/10/2019 to 05/02/2020 I was in charge of doing outbound calls to the customers and confirming the information of the properties they were looking for and seeing if we could have the deal done immediately for a good price. Concentrix BPO (Microsoft-ZEUS LOB), Managua: Tech Support Rep 02/02/2020 to 10/02/2021 I was in charge of providing troubleshooting steps to the customers in order to have their devices working properly. I was also in charge of providing assistance creating tickets for the system in order to escalate cases or process purchases from the customers. TOAST POS, Tech Support Rep, IBEX BPO since 23/03/2021 to 28/01/2023 I was in charge of providing assistance to the customers of the platform programming the restaurant Menu for their system, providing troubleshooting steps for multiple devices such as printers, Android devices, and provide basic support to the Meraki network of the building in order to have all the equipment working properly, and provide Accountability support since the platform also handle the finances of their system. Bill Gosling BPO, Collector Specialist (Crescent Bank) 29/11/2022 I was in charge of performing outbound calls to the customers in order to request the debts of their account and record any information obtained. Mount Sinai Christian College, City: Diriamba, Nicaragua Middle School 2014 National Engineering University Of Nicaragua, City: Managua. Degree: Industrial Engineering 2018 Interview: Hello, My name is Kaffir Marquez, I have almost 4 years of experience in the call center industry, I have worked in many positions and in all of them being able to reach the expectation that the customers could have for me. In my capabilities you will find someone who is able to multitask, under pressure, someone who will be able to handle any kind of conversation in the most professional way possible setting up an engagement during the conversation on my services. Skills: Capability to work under pressure.. Capability to learn faster. Able to reach metrics and targets from the customer.. IDIOMAS English b2