Kaerra

Kaerra B. McCray Newport Beach, California 92660-• - EDUCATION California State University, Long Beach, California Graduated May 2019 Communication Studies, B.A. 3.8 GPA EXPERIENCE Taco Bell HeadquartersIrvine, CA January 2016-Current Franchise Relationship Manager Assist Taco Bell in rolling out new technology initiative by serving as a main point of contact to Franchise Community by managing communications (80 Franchise owners and over 1200 stores). Introduced and implemented a new process to best help the team stay organized and efficient. Handle the scheduling of 1200 stores and the third party vendors (Such as Comcast, AT&T, etc.) to set up new back of house systems. Resolve escalation raised by Franchisee owners. Provide regularly scheduled communications and account updates to Franchisees on projects. Organize and collaborate with service delivery team members and resources to effectively deliver projects. Interface with project management team to prepare technology submittals. and work plans. Frog EnvironmentalLong Beach, CA January 2015-Janurary 2016 Project Coordinator/Business Development Manager Managed a clientele of 350 accounts by assessing client needs, and identifying solutions. Promoted to a Business Development Manager after 6 months, due to the processes and relationships built with clientele. Forecasted future trends and orient strategies to capture maximum benefits. Liaised between our clients and California Environmental Protection Agency, facilitating communications and keeping appropriate parties updated on project developments. Capitalized on industry and marketplace trends to strategize solutions and enhance business operations. Prepared sales/purchase contracts and processed Business to Business contracts. Lincoln Motor CompanyNewport Beach, CA May 2014-August 2015 Brand Marketing Assistant Focused on data analysis to design unique and personally crafted strategies to reach niche clientele and contribute to the positive perception of the company. Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications. Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends. Managed, supported, and grew business relationships with existing accounts and developed strategies to increase sales and revenue. Electronic CommerceOrange, CA January 2012- January 2015 Executive Assistant Collaborated with CEO in various tasks including managing general office tasks and organizing account details. Helped increase sales by working with customers and inside sales reps resolving conflicts with accounts. Designed advertising packets to hire new recruits. Created new system to track all deals the inside and outside sales representatives closed. Created daily, weekly, and monthly reports of sales representatives progress. Assisted in auditing by organizing and handling the excel sheets. Conducted interviews for entry level positions. Worked with senior management to initiate new projects and assist in various processes. Special Skills Problem-solving attitude, Excellent communication skills, Aptitude for fostering positive relationship, Teamwork and leadership skills, Customer-oriented mindset. Experience with Microsoft and CRM databases.