Kadie Ford

Kadie ford Las Vegas, NV -- Hospitality: General Management hotel property management  guest services  staff leadership  profit optimization Accomplished Hotel Management professional with 6-year portfolio of success driving guest service excellence, operations, finance, and staff leadership for top-rated boutique hotel in tourist-driven Napa Valley, California. Seeking new, challenging leadership position at Las Vegas hotel property. Finely honed leadership, decision-making, relationship-building, negotiation, communication, interpersonal, analytical, and problem-solving skills. Core relevant competencies: Hotel Property ManagementGuest Services ExcellenceTeam Leadership & Mentoring P&L / Fiscal Accountability Standards AdherenceRecruiting, Hiring & TrainingRevenue ManagementCommunity RelationsPerformance ManagementBudget DevelopmentGoal & Rate SettingMarket & Trend Analysis Cost Containment Strategic PlanningGuest Issue Resolution ForecastingSafety & SecurityStakeholder Reporting QUALIFICATIONS & HIGHLIGHTS Instrumental in optimizing profitability, ensuring guest services excellence, and differentiating property from its competitors. Career history of advancing rapidly up through ranks at Napa Winery Inn from front desk operations to General Manager. Recognized for driving Napa Winery Inn service to earning Condé Nast Traveler's Readers' Choice Awards Nomination. Dedicated to identifying and leveraging opportunities to drive improvements across all areas of hotel operations. Proven ability to communicate and collaborate effectively with professionals at all levels of an organization. Adept at prioritizing, multi-tasking, and allocating resources in fast-paced work environments. Skilled in cultivating, mentoring, training, and motivating high-performance teams. Big-picture business strategist, with solid hands-on tactical execution skills. Technically proficient in: MS Word, Excel, PowerPoint, M3 Accounting, SkyTouch Property Management System, AutoClerk, TravelClick, WindSurfter CRS, Rate 360, Google Analytics, STR Analysis. PROFESSIONAL EXPERIENCE NAPA WINERY INN, Napa, CA 2012-Present Consistently rated as one of the top hotels in the Napa Valley, the Napa Winery Inn is a 59-room boutique hotel that delivers attentive guest service, comfortable amenities, and affordable rates. General Manager  2017-Present Drive all facets of hotel property management in adherence to mission statement and standards; lead efforts to maximize financial performance, provide exceptional guest service, and cultivate positive working environment for employees. Supervise and mentor 20 direct reports. Oversee recruitment, hiring, and training. Generate accurate forecasts for all areas of accountability and implement effective adjustments in staffing and other cost drivers to optimize profitability. Administer $4M operations budget. Report directly to Area General Manager. Liaise with Area Sales Manager frequently to stay up-to-date on sales goals attainment, planned functions, and room occupancy. Collaborate with corporate Revenue Team to develop rate strategies; conduct weekly revenue meetings and analysis to maximize strategies and initiatives. Establish annual objectives for entire hotel and housekeeping, property operations, sales & marketing, and food & beverage departments to ensure high guest satisfaction and cost-efficient planning. kadie ford Page 2 -- PROFESSIONAL EXPERIENCE NAPA WINERY INN, Napa, CA 2012-Present General Manager, continued Implement corporate policies, procedures, and programs; establish controls to ensure policy adherence and on-time submittal of all requisite reporting. Develop and submit budgets for sales, expenses, and profits; review monthly statements to monitor performance and implement cost controls to contain controllable expenses. Establish cooperative relationships with community, convention & tourism bureaus, chambers of commerce, job service representatives, hotel & lodging associations, and civic leaders to monitor market trends and events. Resolve escalated customer complaints, and conduct hotel inspections to ensure housekeeping, sanitation, security, and safety standards are maintained. Identify and leverage opportunities to initiate innovative business solutions and e-commerce strategies to differentiate hotel from its competitors. Consult with corporate Human Resources on employee counseling and disciplinary actions. Director of Operations - Managed A/P and A/R administration, revenue management, inventory management, and purchasing of office supplies, linens, and other hotel inventory. Oversaw hiring and training for entire hotel staff. Reported directly to General Manager. Attained 95%+ RGI week over week versus competitors through aggressive marketing and revenue management. Evaluated operating costs and cut unnecessary expenses by 30% in Rooms department. Night Auditor - Conducted full audits of each day’s transactions and submitted daily revenue reports to Front Office Manager. Processed guest check-in and check-out transactions. Streamlined daily reporting process by identifying easier methods of calculating required numbers. Created and implemented new, detailed training guide for Night Auditors. Resolved all guest issues and complaints as quickly and efficiently as possible. Orchestrated logistics for guest breakfast set-ups. Guest Service Agent - Processed guest check-in and check-out transactions, fielded guest inquiries, and resolved guest complaints using professional demeanor and diplomacy. Served as in-absentia Manager, and functioned as Guest Service Lead by training other new-hire Guest Service Agents. Provided concierge services to guests, and facilitated evening guest wine receptions. ACADEMIC BACKGROUND Bachelor of Science in Psychology, summa cum laude, 2017 Arizona State University, Tempe, AZ