Kadell Say

Mun kadell Vacoas, Mauritius · - With years of experience as a dynamic Virtual Assistant, I bring a wealth of expertise in content creation, social media management, operations and customer service. I have successfully managed operations, trained teams and executed a diverse range of VA tasks with precision and creativity. My unique blend of skills and passion for efficiency makes me a versatile asset. I am ready to tackle challenges and elevate any project to new heights. Experience 2017 – 2020 VIRTUAL ASSISTANT, FREELANCER.COM, UPWORK Delivered top-notch support, addressing client inquiries and resolving issues promptly, ensuring a high level of customer satisfaction. Managed calendars, appointments, and schedules with precision, streamlining operations and maximizing efficiency. Created and curated engaging content across platforms, driving brand awareness and audience engagement. Collaborated closely with clients, understanding their unique needs and I provided tailored solutions that exceeded expectations. Handled a wide range of administrative tasks, from data entry to email management and consistently delivered quality results under tight deadlines. 2020 – 2023 customer SERVICE + OPERATIONS ASSISTANT, danby appliances Provided administrative, customer service, and content creation support to clients. Provided customer service to clients via phone, email, and chat. Resolved customer issues in a timely and efficient manner. Processed orders and provided customer support. 2023 – 2024 OPERATIONS, NORSK GLOBAL When, I first started, I was in charge of customer service and bookings for our regular clients in the UK and around the world. Quoted and managed over 100 quotes per day on minimum. Onboarded a lot of other freight companies and road groupage companies for better prices Trained our junior staff on how to handle escalation Booking jobs with worldwide agents and created good relationship with our clients. Education 2013 – 2014 hIGHer SCHOOL CERTIFICATE, PHOENIX SSS 2021 – 2023 BSc (Hons) Human Resource Management, UNIVERSITY OF MAURITIUS Skills Employee relations Onboarding Performance management Teamwork and collaboration Scheduling Effective Communication Human Resources Information Software (HRIS) Project management