Kachiri Flordeliz-Pastrana
Q U A L I F I C AT I O N S U M M A R Y
Technical Support Specialist with more than 10 years of
B PO/ Co ntac t c enter exp erienc e p rovid ing exc ellent c usto mer
service. I have the ability to work multiple tasks in a stressful
environment while maintaining a positive and pleasant manner
with others and handle a large volume of work and perform
multiple tasks in a fast -paced office environment. Looking to
leverage my knowledge and experience to fill your needs in
customer
service,
data
entry,
product
listing,
product
researcher, email management and general virtual assistant.
C O N TA C T
P H O N E : -
E-MAIL AND SKYPE:-FACEBOOK:
https://www.facebook.com/Kachiriflordeliz
PROFESSIONAL EXPERIENCE
N U M B E R PO R T A B IL I T Y S P E C I AL I S T
Q u a l f o n P h i l s . I n c . | Ve r i z o n , AT & T, T- M o b i l e , S p r i n t |
Te l e c o m m u n i c a t i o n s
• Building 1, North Road, Barangay Bantayan, Dumaguete City, Negros Oriental
• May 2011 – August 2021
T R A I N E R A N D H E L P D E S K O P E R AT O R
A c m e B P O C o n s u l t i n g I n c . | B r o a d v i e w N e t w o r k s | Te l C o
• 5th Fl Coherco Corporate Center, 116 V.A. Rufino St. Legaspi Village Makati City
• March 2010 – February 2011
C U S T O M E R S E R V I C E R E P RE S E N T AT IV E
A m b e r b a s e S o l u t i o n s P h i l s | B r o a d v i e w N e t w o r k s | Te l C o
• 3rd Fl Goodland Building, 377 Gil Puyat Avenue Makati City
• July 2008 – March 2010
E D U C AT I O N
Presbyterian Theological College
C o n t i n u i n g Pr o f e s s i o n a l E d u c a t i o n ( C P E )
Cantil-e, Dumaguete City, Negros Oriental | March 2017
Negros Oriental State University
B a c h e l o r o f S c i e n c e i n I n f o r m a t i o n Te c h n o l o g y
Dumaguete City Negros Oriental | March 2008
SY S T E M FA M I L I A R I T Y
•Google Suite
•Google Sheets
• M i c r o s o f t 3 6 5 ( M i c r o s o f t Te a m s ,
Wo r d , E xc e l , P o w e r P o i n t , O u t l o o k ,
P u b l i s h e r, O n e D r i v e )
•Canva
•Zendesk
•Avaya
•OpenOffice
•Zoom
•Loom
• M i c r o s o f t Te a m s
•Google Hangouts
•Capcut
•Filmora
• I m p a c t 3 6 0 Ve r i n t
• C a r r i e r b i l l i n g t o o l s ( S p r i n t , TM o b i l e , AT & T a n d Ve r i z o n )
