Kacelyn Galpo Villanueva
Address: Blk 21 Lot 15 Phase A Fiesta Communities Porac 2,
Manibaug Paralaya, Porac, Pampanga
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CAREER OBJECTIVE
“To use my skills in the best possible way and to build a long-term career”
CORE COMPETENCIES
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Actual Cash Count Efficient
Customer Service
Social Media Marketing/Management
Detailed and Organize
PROFESSIONAL EXPERIENCE
Canadian Property Stars
Appointment Setter/Sales
January 2021 - August 2021
Ampere.LLC
Social Media Marketing Assistant
November 25, 2019 – August 2021
Startek Angeles Pampanga
Customer Service Representative
May 10, 2016 – December 01, 2019
● Comcast Local Number Portability Department- processing the requests of
our customers to transfer a specific telephone number from other service
providers to Comcast services.
o Queue Driver
▪ Maintain the service level of the LOB
▪ Managed the flow of orders and distributed them to agents for
processing.
▪ Monitor the intensity/numbers of calls, keep track of agents taking
calls to ensure that there will be someone to answer calls for the
customers inquiries.
▪ Send department/LOB reports bi-hourly to clients and managers
Ocasio Marketing
Product Lister for Ebay
August 2017 - December 2017
● Creating new product titles for Ebay products from amazon. Making sure that the
new product title meets our employer’s criteria to have bigger sales.
Supervalue Inc. SM Supermarket Olongapo City, Ph.
Treasury Assistant, Feb.24, 2014- April 05,2016
● Monitor the inflows and outflows of the store fund to keep it intact all the time.
● Conduct actual cash count of the funds, maintain its balance to Microsoft Excel
and to the Treasury System.
● Prepare daily, weekly and monthly reports.
● To man the Western Union Branch in the Supermarket; To Send and To Receive
Transactions, Domestic and International.
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To man at the Foreign Exchange counter of the Supermarket; Knowledgeable in
16 different currencies.
EDUCATION
COLUMBAN COLLEGE
Bachelor of Science in Hotel and Restaurant Management
SY Graduated-
ADDITIONAL SKILLS
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Proficient in Microsoft Office
Bilingual Tagalog and English
Perform multiple assignments under pressure and consistently meet deadlines.
Knowledgeable in Hospitality Industry Services.
PROFILE:
Birth date:
Birth place:
Status:
Nationality:
Religion:
November 20,1992
Dinalupihan, Bataan
Married
Filipino
Iglesia Ni Cristo
CHARACTER REFERENCES
HYNESS DAYRIT
Line of Business Manager-Startek Angeles City Pamp.
JACKLYN CALIWAG
Team Supervisor-Startek Angeles City Pamp.
I hereby certify that all the above information is true and correct
to be the best of my knowledge and belief.
KACELYN GALPO VILLANUEVA
