Kalia Alvarez--
Experience
Tesla Inc. 3/5/18-present
Energy Customer Support Specialist Lead
-Remote customer technical support, critical/analytical thinking, scheduling, team lead, billing,
training, user experience, multi-tasking several proprietary software systems.
Whole Foods Market 6/2/09-1/31/18
Customer Service Supervisor
-High volume cash management, mathematical reasoning, supervision of a 15+ crew
State of Nevada Department of Health and Human Services 2013
Family Services Specialist I
-Determined eligibility for welfare and SNAP benefits
Education
University of Nevada Las Vegas
Political Science B.A
Skills
-Microsoft Word, Outlook, Excel, Windows 10 Video Editor
-Case and conflict management, software troubleshooting, creative thinking skills
-Excellent oral, written, and communication skills in a fast-paced environment
-Type 40 WPM
-Digital marketing, social media specialist, content creation
Certifications
-TESOL 2020
-Foundations of UX Design Google Certification 2021
-Digital Marketing Google Certification 2021
Volunteerism
Clark County School District-
-Clerical duties and lunch room supervision
