Jym Chanliongco

A seasoned Technical Support/Customer Support professional with over 15 years of experience in phone and email support. I've done several VA and data entry jobs with other clients online and in current/previous jobs. I can say that I am their trusted freelancer and they still contact me whenever there's a job that needs to be done. The tasks that I've done for my previous employers are as follows:

· Generate weekly reports

· Customer Service for MWD orders

· Knowledge of basic computer/laptop troubleshooting

· Research and data entry

· Email handling/Support

· Analyze if a product is qualified for freight claim and submit the claim through the carrier (FedEx/USPS) website

· (US) Benefits Specialist and Administrator in ADP using WorforceNow

· Customer Support for Shopify customers thru Live Chat and FreshDesk

· Checks the products and ensures that the global online store for Amazon and Wish comply with the law

· Monitors all Amazon seller central marketplace's Account Health and Performance Notifications

· Remove and record reported ASIN in Suspected Intellectual Property Violations, Product Authenticity Customer Complaints, Product Condition Customer Complaints, Food, and Product Safety Issues, Listing Policy Violations, Restricted Product Policy Violations, and Customer Product Reviews Policy Violations in amazon seller central for all - marketplace

· Manage recalled and restricted products and make sure that it is not available in the online store

· Manage, record, and removes reported items that have Intellectual Property violations and inappropriate content detected for product listing on Wish online store.

I'm a person with integrity and can work under minimum supervision provided that proper instruction is given for me to follow.