Juvine Grace Badong

I have been working in the Customer Service Industry for 15 years dealing with American Clients for Financial Institutions.

I have experience in handling a virtual team when i supervised 4 Quality Analysts based in the US.

JP Morgan & Chase (Mortgage Banking) 10 years

Wells Fargo Bank (Wholesale Banking Data Governance)

Wells Fargo Bank (Executive Complaints Management Office)

My Specialization:

Customer Service

Quality Management

Data Management

Data Governance

Leadership Management

Project Management

Risk Management

Lead Generation

Sales Development

Social Media Management

Content Review

Portfolios/Experience in:

Real Estate Investment

FBA acquisitions

Mergers and Acquisitions

Wholesale Banking

Mortgage Banking

KYC/CDD/AML/EDD

D2C/B2B Marketing

App Testing

Tools:

EPIC

Deal Cloud

Salesforce

Zendesk

Podio

Hubspot

Linkedin

Rocket Reach

Klaviyo

Phantom Buster

FUB

Amazon Seller Profile

Helium10

Canva

Buffer

Shopify

Printfull

Copy scape

Jarvis

Grammarly

Proofer

Jira

Asana

Monday

ClickUp

Notion

Airtable

Trello

Mojo Dialer

Ring Central

Calendly

Google Suite

Microsoft Office

Zoom

Acuity Scheduling

Google Calendar

Outlook Calendar

Zoho

Quickbooks

Zoom Info

Highlights:

Process Improvements

Account Migrations (US to Manila)

Training Quality Analysts

Setting up QA Teams and its Charter

Supported 500-600 Employees

Education:

Graduated in 2017:

BSBA major in Operations Management

Completed March 2021:

Ateneo De Manila University

Yellow belt - LEAN Six Sigma Program

Looking forward to be working with you. I am willing to do work from all levels. I am easily trained and eager to learn. I go out of my comfort zone to try new things and be an expert in every thing i do. Please send me a message. Let's talk and see how we make your business grow.