Justinne Riezelle Resurreccion Ramos

Justinne Riezelle R. Ramos Block 3 Lot 71 Greenvale Homes Subdivision Malagasang 2E, Imus City, Cavite, Philippines 4103 Contact No.:- Email- CAREER OBJECTIVE To obtain any position in your company as well as it is where I can use my skills in managing the different tasks that is given to me. EXPERIENCES: December 2024 – September 2025 iQor Philippines 4th and 3rd Floor, SM City Dasmariñas, Governor's Dr, Barangay Sampaloc 1, Dasmariñas, 4114 Cavite Assigned as Specialist • Checking the customer’s account. • Assisting the customers in redeeming stuffs. • Assisting the customers to order online or to place an order on their behalf. • Assisting them to make a payment or set up an arrangement either online or over the phone. • Helping the customers understand the bill. • Looking for a suitable promotion that the customer that can take advantage to save money. • Helping them to set up phones, activating phones or setting up home internet. • Looking for options on how they can still keep the line or account active. February 2024 – October 2024 Foundever Philippines Corporation Eton Cyberpod 1808 Ruby Rd, Ortigas Center, Pasig, 1605 Metro Manila Assigned as Customer Service Representative • Setting up appointments for the patient's Home Visit. • Asking for the zip code to check the availability in the area. • Creating the patient's profile, if first time to call to set up an appointment. • Asking for the patient's symptoms, consulting with a Registered Nurse if needed. • Gather patient's insurance to check the eligibility. • Getting patient's card information for the copay or deductible payment charge. • Rescheduling and cancelling the patient's appointment. December 2022 - January 2024 R1 RCM Philippines 21F Alliance Global Tower, Uptown Mall, Bonifacio Global City, Taguig Assigned as Senior Associate • Checking their profile and our data base to see if the Doctor sent a request so that we can confirm if that is the one that they want to schedule. • If we cannot see the test that they want to schedule in our tool, we are asking them if they have the order request and asking them the necessary questions. • If the patient is elderly and having a hard time reading the prescription, we are calling the doctor's office to ask for the requested test and the diagnosis. • Confirming the patient's scheduled appointments. • Telling them the preparations needed and reminding them what to bring and also the arrival time. • Looking for a slot that the test needs to be scheduled. • Checking other facilities that they want so that I can provide the soonest available appointment. • Creating their profile if that is the first time scheduling an appointment for the facility. • If it is an urgent appointment trying to call the department's facility and ask if the patient can go to do the test. • Rescheduling and cancelling the patient's appointment. May 2021 - January 2022 IBEX Global Solutions Shaw IT Center, Shaw Blvd., cor Nueve de Pebrero St. Brgy. Addition Hills, Mandaluyong City Assigned as a Customer Service Representative • Tracking and checking the status of the packages of the recipients. • Scheduling a pick-up for packages that the sender decided to ship or for the recipients to return the package back to the sender. • Adding a scheduled pick-up’s to a verified account of a business or company by confirming their account information. • Assisting every company that is requesting for supplies that has an active account by confirming their account information. • Giving the nearest location to the caller where they can drop-off their packages just in case that they don’t have a packing or a label. • Providing the earliest and latest time of the location to the recipient where they can pick-up their parcel. • Providing the rough estimate rate just in case they decided to ship a package from one state to another. November 2019 - January 2021 Optum Global Solutions Science Hub Tower 1, Turin St, McKinney Hill, Taguig City Assigned as a Customer Service Representative • Receiving calls to locate payments. • Providing information like the payment date, amount and transaction number for their reference. • Assisting them on how to navigate and use the website if they are a listed user; so that they can locate the payment on their computer or laptop, update the bank and add users so that they can also download a copy of those payments that they are looking for. August 2018- November 2019 Accenture Lot 5 Block 2 E-Commerce Road, Eastwood City Cyber Park, Bagumbayan, Quezon City Assigned as a Customer Contact Associate and Data Analyst • Calling the customer to inform the outcome regarding their request. • Utilizing software, database and tools appropriately. • Review the attachment and check if it is encoded correctly. • Encoding the plans, procedures and benefits of their company that wants to add to their healthcare account for their employees. August 2015 – January 2016 Telephilippines Inc. (Teleperformance) EDSA Central I.T. Center 2, United St., cor. EDSA, Greenfield District, Mandaluyong City Assigned as an Account Manager • Addressing their concern and try to provide solution to their problems. • Active listening to prevent the client from calling back to report the same issue. • Making sales or recommendations to fit the need of the client. January – March 2015 Xerox Businesses Services Philippines Inc. (formerly ACS of the Philippines Inc.) 7th Floor One E-Com Building, Palm Coast Ave., Mall of Asia Complex, Pasay City Assigned as a Customer Care Assistant • Checking if the patient is eligible for a clinical or dental procedure by confirming for the company name, employee name or number and date of birth. EDUCATIONAL BACKGROUND COLLEGE Year:- Course:Bachelor of Science in Business Administration Major in Business Management School:University of the East (Manila) Address:2219 C.M. Recto Avenue, Manila, Philippines SPECIAL SKILLS • Can communicate using basic sign language. • Computer proficiencies. • A school majorette during my secondary level (freshmen to senior year). PERSONAL DATA Birth Date:June 30, 1993 Birth Place:Waterous Hospital (San Juan City) Height:5’2 ft. Weight:170 lbs. Sex:Female Civil Status:Single Religion:Catholic Nationality:Filipino CHARACTER REFERENCE Jomelton PeraltaGirlie Acantilado-