JUSTINE C. MANGUERRA
41-A Rizal Street Plaridel 1 Malabanas Subd Angeles City Pampanga
Mobile Number:-
Email Address:-
PERSONAL INFORMATION
AGE : 27 yrs.old
NATIONALITY: Catholic
GENDER : Female
DATE OF BIRTH: Nov.27, 1989
CAREER OVERVIEW
To obtain a position offering an environment that provides professional growth and self enhancement and where my service oriented abilities, education and skills will be an asset.
CORE STRENGTHS
High customer service standards
Service solutions expert
Strong problem solving ability
Troubleshooting skills
Active listening skills
Customer service expert
WORK EXPERIENCE
Associate Jun 24, 2015 to Current
TATA Consultancy Services – Angeles City, Pampanga, PH
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquires in a timely and accurate fashion.
Claims Representative/Insurance Agent
Customer Service Representative Oct 2013 to Jun 2015
Startek Angeles – Angeles City, Pampanga, PH
Customer Service/Prepaid
CSR/TECH support Tier 2 Feb 2012 to Oct 2013
NCO/EGS Clark – Clark, City, Pamnga, PH
Troubleshooting Process
Billing/Retention
CSR/Sales Rep Nov 2011 to Feb 20012
Cyber City Teleservices – Clark, Pampanga, PH
Handled 13 Accounts
Promoting New Products
EDUCATIONAL BACKGROUND
Bachelor Of Computer and information Technology, Major in Multimedia arts2009
Holy Angel University – Angeles City, Pampanga, Philippines
3rd Year 1st Semester-
Member of THEATER GUILD club
Minor in Web Designs
High School2006
J.F Kuzma Schoold – Angles City, Pampanga, Philippines