Justine Jane Terbio

JUSTINE JANE TERBIO CUSTOMER SUPPORT REPRESENTATIVE 9115 Maahas Road, Los Baños, Laguna - - PROFILE SUMMARY I am an experienced customer service representative who is looking for a full-time job to enhance my skills, grow along with the company and gain more experience and knowledge. I am to help customers with their inquiries about the products they are buying or in resolving their order issues. I am patient in dealing with customers who just want their orders fulfilled correctly and delivered at the right given time. I make sure that I answer their questions accurately in a friendly but still in a professional way. EDUCATION Bachelor of Science in Accountancy (Undergraduate) 2010 - 2012 Laguna University High School 2006 - 2010 Los Baños National High School WORK EXPERIENCE Customer Service Representative | Order Processor November 2021 - April 2022 WILD KARD In charge of customers' emails Everyday checking of FB comments and DMs for customer's inquiries/feedback on products Processing orders on Subliminator, Pillow Profits, and Teelaunch Assist customers with issues on their orders such as replacements, missing items, stuck tracking, wrong items, and damaged items. Customer Service Support April 2018 - May 2021 SR In charge of customers' emails Everyday checking of FB and IG DMs for customer's inquiries/feedback on products In charge of returns and refunds Assist customers with issues on their orders such as replacements, missing items, stuck tracking, wrong items, and damaged items. Order Processor | Customer Service Representative Processing of orders on AliExpress Product Research PayPal and Stripe Disputes Forwarding trend issues to the suppliers April 2016 - April 2018