Justine Crissja Santos Dalwampo

Justine Crissja Santos Dalwampo Flat 301, Mohamed Abdullah Al Gaz Bldg., Port Saeed Deira, Dubai UAE -- Career Objectives A dedicated and highly motivated individual with almost 8 years of experience in the financial industry seeking for a position in a reputable and well-known company where remarkable analytical, technical, administrative and excellent customer service can be fully brought to use. Qualifications ⚫ Previously employed with one of UAE’s leading exchange houses as a Cashier. ⚫ With 3 years of experience in a well-known universal bank in the Philippines as a teller and customer advisor. ⚫ A Goal-oriented, Diligent and Highly motivated individual with a good sense of professionalism. ⚫ Having good communication skills and dedication. ⚫ Can work under pressure, alone or in a team. ⚫ Skilled and experienced in using Microsoft Office Applications, Signature Verification Systems and AML Base60. Professional Experience Al Ansari Exchange LLC Foreign Currency Cashier/Customer Service (April 15, 2018, up to April 7, 2022) ⚫ Responsible in conducting all financial day to day transactions of customers from remittances to bills payments and ensuring that all customers’ needs are attended with high level of customer service. ⚫ In charge of managing customer queues and helping customers with their queries and concerns regarding transactions. ⚫ Assisting both external and internal clients’ inquiries and requests through phone calls and emails. ⚫ Preparing agendas during weekly branch meetings and organizing them. ⚫ Assisting and supporting other staff in making follow-up with clients and also advising them of any dispositions and transaction status as needed and requested. Security Bank Corporation Bank Teller (July 2014- Mar 2017) ⚫ We are trained to provide exceptional customer service by responding to client’s needs. ⚫ Processed banking transactions including withdrawals, deposits, fund transfers and foreign transactions (e.g., foreign exchange). ⚫ We build strong relationships with customers by promoting products and services that suits their needs and lifestyles. ⚫ Served as first point of contact for clients in resolving their banking problems and committed in delivering the bank’s brand promise of “Better Banking”. Customer Advisor (April 2017-August 2017) ⚫ Responsible in processing Account Openings for both individual and corporate clients, Term Deposits and Remittances. ⚫ Assisted customers with their banking problems and give them actual positive results in a timely and accurate manner. ⚫ Being Focused and Customer Oriented in addressing their needs and wants are our main concern especially when cross-selling the products. De La Salle University - Dasmariñas Campus Student Formatore (January 2014-May 2014) ⚫ We help promote fairness and equality in the learning community. ⚫ Provides students with better understanding of the institution’s values and ground rules as stated in their official handbook and helps implement them. ⚫ We help the students build their self-esteem and confidence and keep them on good academic track throughout their study. Seminars Attended Email and Business Writing April 17, 2018 AAE Business Center, Al Barsha 1, Dubai UAE Business Telephone Etiquette April 18, 2018 AAE Business Center, Al Barsha 1, Dubai UAE Orientation to Anti-Money Laundering April 29, 2018 AAE Business Center, Al Barsha 1, Dubai UAE Pro-Active Customer Service (Communicating with Empathy) October 8, 2014 SBC Academy Ortigas Ave., Greenhills San Juan, Manila Money Laundering and Terrorist Financing September 10, 2016 SBC Academy Ortigas Ave., Greenhills San Juan, Manila Know your Moneyband Counterfeit Detection April 22, 2017 SBC Academy Ortigas Ave., Greenhills San Juan, Manila Signature Verification and Forgery Detection May 20, 2017 SBC Academy Ortigas Ave., Greenhills San Juan, Manila Educational Background Lyceum of the Philippines University -Cavite Campus Bachelor of Science in Information Technology April 2013