Justina Oluayo

justina olu ayo Portfolio professional i’m a customer services representative and a virtual assistant who is commited to improving services processes Introduction About me i’m a highly dedicated customer services representative and a virtual assistance with passion for helping business improve service process, gain customer satisfaction and loyalth and also simple to co-operate with. Iam committed to delivering splendid work, maintaning clear communication and smooth collaboration. let me help you improve your brand reputation, and generate more sales services offered 2019 2021 2025 CUSTOMER SUPPORT; Provide your customers with prompt and friendly support throught various channel LIVE CHAT SUPPORT; Respond to your customers inquiries and provide assistance through phone, email and live chat PRODUCT AND SERVICES ;Provide through and accurate information on product or serices.as well as inform them of product or services COMPLAINT/ISSUES RESOLUTION; Handly of customers complaints, ensure productive solutions and work with internal department and experts to resolve complex issues as well as fellow up with customers to ensure satisfaction. CRM MANAGEMENT; Maintian and update your customers records in customer relationship mangement [CRM] system DOCUMENTATION AND RECORD KEEPING; Maintaining organised files for your customer profiles , previous communication and conversation and transaction histories using CRM system or other tracking tools techical skills Communication CRM software Data Entry Goggle tools Time management Email mangement Tools WORK SAMPLES Hubstop WORK SAMPLE Asana/Trello certification HIGER NATIONAL DIPOLMA HND; Agricultural enginnering & bio-enviromental enginnerinmg NATIONAL DIPOLMA ND; Agricultural enginnering & bio-enviromental enginnerinmg NYSC : 2023/2024 CAREER CRAFTERS LOOM ZOOM GOOGLE WORKSPACE ASANA TRELLO SLACK CALENDLY CRM[hubspot] why work with me iam a result acheiver and emphatic individual with a passion for helping people solve problems and promote business growth by delivering top-touch customer support . My goal is to provide producutive customer support, ensure customer satisfication,increase customer retention and contribution to company and business Aldenaire & Arowwai Studio growth. Partners Industries Shodwe PROJECT 1 PROJECT 2 PROJECT 3 Lorem ipsum dolor sit amet, volutpat consectetur adipiscing elit. Curabitur vel orci ut dolor fringilla dignissim a nec mauris. Nam at volutpat dui, et pretium metus. Lorem ipsum dolor sit amet, volutpat consectetur adipiscing elit. Curabitur vel orci ut dolor fringilla dignissim a nec mauris. Nam at volutpat dui, et pretium metus. Lorem ipsum dolor sit amet, volutpat consectetur adipiscing elit. Curabitur vel orci ut dolor fringilla dignissim a nec mauris. Nam at volutpat dui, et pretium metus. Let's Work Together- - Graki2 abuja off lagos stree