Justina Oluayo

Name: JUSTINA OLU AYO Location: Garki, Abuja PROFESSIONAL SUMMARY I’m a detail-oriented, people-first professional with hands-on experience in customer service, executive support, and day-to-day office operations. I know how to solve customer problems fast, whether I’m working through tickets or being on live calls. I keep schedules on track, arrange travel plans, and handle sensitive executive tasks with care. I work well under pressure, communicate clearly, and never shy away from a problem. CORE SKILLS         Customer support (ticketing, live chat, phone calls) CRM tools (Intercom, Freshdesk, HubSpot, and more) Executive scheduling and calendar management Data entry and documentation Travel booking and logistics Clear communication and conflict resolution Microsoft Office and Google Workspace Remote teamwork (Slack, Zoom, Trello, Asana) WORK EXPERIENCE Customer Care Representative (Ticket & Chat Support) Zaries Eatery | Remote – Edo State      Responded to customer questions through helpdesk and email tickets (Hubstaff & Freshdesk). Fixed product, billing, and tech issues quickly—kept satisfaction . Worked closely with tech teams to escalate and follow up on tough cases. Logged every customer interaction and solution for easy reference. Helped write FAQs, so customers could find answers faster. Customer Service Agent (Call Center) Emmie Communications | Lagos     Handled a high volume of calls, helping customers update accounts and sort out service requests. Tackled complaints with empathy and turned tough situations into positive outcomes. Logged calls and details in the CRM for quality and tracking. Played a key role in cutting customer churn with personal, attentive service. EXECUTIVE & ADMINISTRATIVE EXPERIENCE Executive Assistant Global Link Enterprises | Remote     Supported the CEO—managed calendars, meetings, and sensitive correspondence. Created reports, presentations, and attend to client emails. Streamlined team workflows, boosting productivity. Kept communication smooth between teams and outside partners. Administrative Assistant (Travel & Office Support) Skyline Travels Ltd. | Lagos     Organized travel, and built detailed itineraries for management. Kept booking records, invoices, and client communications in order. Supported HR and finance with paperwork and scheduling. Coordinated logistics for company meetings and events. EDUCATION HND in Agricultural & Bio-Engineering CERTIFICATIONS Customer Service Excellence – Coursera Administrative Support & Office Management – Career Crafter