Justina Mathias

JUSTINA MATHIAS ADMINISTRATIVE EXECUTIVE VIRTUAL ASSISTANT Abuja, Nigeria • - •- LinkedIn Summary Dynamic and detail-oriented virtual assistant with over 5 years of experience in project management and customer relationship management. I have successfully streamlined workflows, increasing team productivity by 30%, and have managed client communications that resulted in a 95% satisfaction rate. My goal is to leverage my skills to support businesses in achieving their objectives while enhancing operational efficiency. Communication | Time management | Adaptability|Problem solving|Attention to details| Customer service Work Experience G-ford Real Estate, Port Harcourt Virtual Assistant. 01/22-10/24 ● Administrative Support: I manage calendars, schedule meetings, and handle emails to ensure everything runs smoothly. By organizing these tasks, I help my clients stay focused on their core responsibilities without getting bogged down by administrative details. ● Customer Service: I serve as the first point of contact for clients, addressing their inquiries and resolving issues promptly. This role is crucial for maintaining high levels of customer satisfaction and fostering positive relationships. ● Data Entry and Management: I handle data entry tasks with precision, ensuring that all records are accurate and organized. This role is vital for supporting informed decision-making and keeping operations. ● Project Management Support: One of the most valuable roles I play as a virtual assistant is providing support for project management. I help keep projects on track by organizing tasks, setting deadlines, and ensuring that all team members are on the same page. By utilizing project management tools, I can monitor progress, facilitate communication, and provide updates to stakeholders. This support not only helps us meet deadlines but also fosters a collaborative environment where everyone can thrive. ● Customer Relationship Management: Another critical role I fulfill is managing customer relationships. I handle inquiries, respond to emails, and maintain communication with clients to ensure they feel valued and heard. By keeping track of customer interactions and feedback, I can identify areas for improvement and ensure that our services meet their needs. This proactive approach to customer relationship management enhances client satisfaction and contributes to building long-term loyalty and trust. Education Rivers state college of health sciences and management technology, Port Harcourt Orthopedic Cast Technician. 09/22-07/24 Grade achieved: Second class upper Certifications & Achievements: Vsavvy Academy Training 11/2024