Justin L. McCarty
Experienced team partner with a solution oriented mindset and a passion for learning & relationships experienced in information and business software
focused on both the consumer and professional markets possessing a Bachelor’s
of Science in Business Management from Eastern Michigan University _________________________________________________________________________
WORK EXPERIENCE
English Second Language Teacher
SAS English
Nha Trang, Vietnam10/2020-present
Develop lesson plans (activity, vocabulary, flow) and teach to a class of roughly 15 intermediate level English speakers
Sales Coordinator
Piolax USA
Ann Arbor-Plymouth, MI 07/2018-12/2019
Thorough and detail-oriented work style with customer focus mentality and necessary strong written and oral communication skills to maintain a portfolio of over five million in annual revenue.
Processed customer orders, troubleshooting operational and fulfillment issues, providing stellar customer service via email and phone.
Strong focus on data entry, accurate record keeping and information management in SAP. Extensive and proficient usage of Microsoft Office, especially excel.
Worked with all departments and subsidiaries across the globe including sales, customer service, production and imports to facilitate smooth delivery of products and the entire sales process including assisted in developing and presenting procedure for emergency expediting parts from overseas production plant directly to customer.
Technical Support Representative
Thomson Reuters
Ann Arbor, MI01/2017-12/2017
Worked to solve customer issues while also serving as feedback liaison between clients and product/engineering teams for technical issues and escalations.
Demonstrated and guided dozens of customer a day through the tax software utilizing the phone and screen sharing.
Associate Account Representative
Consulted with tax and accounting business owners to implement time and cost saving SaS and software suite solutions
Specialized in lead generation via phone and email campaigns in B2B environment to uncover potential needs to build, nature and refine a professional relationship
Achieved monthly KPIs and quota. Maintained information on an In-house CRM software and Workday.
Sales Consultant
Best Buy
Ann Arbor, MI 06/2016-01/2017
Maintained knowledge of current sales and promotions, policies regarding payment, exchanges and
Security practices.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Built relationships and advised on purchases and promotions resulting in several recurring customers.
Developed Extensive emphasize on identifying and understanding customer needs
Consistently reached retail sales monthly and quarterly quota via upsell and cross selling tactics
EDUCATION
Eastern Michigan University 08/2015-04/2017
Bachelors of Business Management
Ypsilanti, MI
Lansing Community College 08/2012-05/2015
Lansing, MI
Associates of Business And Accounting
Associates of Business Administration
Dale Carnegie Sales Training
Sales, Public Speaking and Interpersonal skills 12 week training program
