Justin J. Rezzuto

JUSTIN REZZUTO - •-• Phoenix, Arizona, United States • LinkedIn Director Of Operations Director of Partnerships | Global Strategy & Revenue Growth strategic leader with 8+ years of experience driving B2B/B2C partnerships, process optimization, and revenue growth for organizations with 5 to 95,000+ employees. Proven success in building partner ecosystems, negotiating high-value contracts, and executing joint go-to-market strategies. Expertise in CRM platforms (Salesforce, HubSpot), data-driven decision-making, and cross-functional collaboration to align partnerships with business objectives. ● Spearheaded $8M+ in strategic business acquisitions, optimizing post-merger integration and operational efficiency by 33%. ● Boosted client retention by 100% and win rates by 25% through CRM enhancements, competitive analysis, and pricing optimization. ● Collaborated with Sales and Marketing teams to align customer engagement strategies, driving $200K+ in monthly events revenue. ● Reduced operational costs by 25% and labor expenses by 18% via vendor negotiations and workforce planning, reinvesting savings into growth initiatives. ● Led cross-functional teams to standardize workflows, improving turnaround times by 30% and customer satisfaction scores by 20%. Professional Experience The italiano, United States Jul 2024 - Present Director of Operations | Business Process Optimization, Scottsdale Aligned workforce strategies with financial goals, achieving record-breaking $1 M NOI in 3 months through vendor partnerships and cost optimization. Collaborated with Sales and Marketing to design customer engagement initiatives, exceeding monthly revenue targets by 200%. Implemented risk mitigation processes, improving guest feedback ratings to 4.8/5 across global platforms (Google, Yelp, TikTok). Managed a $10M+ annual budget, achieving a 15% reduction in costs through optimized resource allocation and vendor negotiations. Led a 70-member team, overseeing customer experience, operational processes, and improving retention rates by 45% through training and development initiatives. Improved operational efficiency by 30% by standardizing workflows, reducing turnaround times, and enhancing process automation Led workforce planning and forecasting efforts, optimizing staff allocation to reduce labor and LBW costs exceeding goal to (23%, 18%) while maintaining operational efficiency. Osteria Mia, United States Jan 2023 - Jul 2024 General Manager, Phoenix Drove 20% YoY revenue growth by optimizing digital marketing strategies and customer experience workflows. Developed and executed business processes, leading to a 20% YoY revenue increase and improved operational efficiency. Led hiring, training, and mentoring of a 30-person team, improving productivity and service quality by 60%. Managed P&L with a focus on revenue growth, achieving a 12% increase in profitability within the first year. Reduced overhead expenses by 25%, renegotiating vendor contracts and implementing cost-control measures. Increased customer satisfaction scores by 20% through improved guest mitigation and service processes. Goodfellas Holdings, United States Jan 2017 - Present Mergers & Acquisitions Consultant/Advisor, Remote / Phoenix Negotiated and closed $8M+ in strategic acquisitions, designing joint business plans and go-to-market strategies to drive post-merger revenue growth. Partnered with cross-functional teams to streamline integration processes, boosting operational efficiency by 33% and reducing staffing inefficiencies by 20%. Developed data-driven capture strategies and competitive intelligence frameworks, increasing proposal win rates by 25%. Enabled partner success through performance-based incentives and team-building programs, improving engagement by 40%. American Express, United States Jan 2014 - Oct 2017 Sales Client Manager/EarlyTenure - SMB, Phoenix Serve as strategic resource in new client onboarding and own the relationship for the first 60-90 days of American Express tenure Serve as a strategic resource in new client onboarding and own the relationship for the first 60-90 days of American Express tenure Work with Sales and Implementation team to identify gaps in process and support escalations to resolution Trained new team members on best practices for financial documentation and operational processes. Implemented CRM and operational workflows, improving pipeline forecasting and efficiency. Managed a portfolio of 800+ clients, optimizing sales tracking and data analysis. Education North Central College, Naperville, United States, Bachelor in Marketing Core Competencies Sales Strategy Global Partnership Strategy & Business Development, Contract Negotiation & Joint Go-to-Market Execution, Customer Service, Customer Contact, Sales Plan, Inside Sales, Business-to-Business, Business Software, Trade Shows Collaboration Tools SaaS Ecosystem Collaboration (Salesforce, HubSpot, Monday.com), CRM Management Leadership Cross-Functional Leadership (Sales, Marketing, Product), Reporting, Finance, Written and Verbal Communication, Operators, Provisioning Analytics Data-Driven Decision-Making & Performance Analytics, Financial Forecasting, Microsoft Office Marketing Digital Marketing & Customer Experience Optimization, Process Automation