Justin Duran

Highly motivated BPO professional with 2+ years of experience in customer service and technical support. Skilled in CRM systems, call handling, and effective communication to ensure customer satisfaction and efficient problem resolution.

As an HR professional, I am deeply passionate about creating a workplace culture where people feel valued, respected, and motivated to do their best work. Human Resources, to me, is more than just policies and processes — it’s about people, growth, and connection. Every organization’s success depends on the strength of its people, and I take pride in being part of that journey by helping individuals and teams reach their full potential.

My role as an HR professional covers a wide range of responsibilities — from recruitment and onboarding to employee relations, performance management, and organizational development. I ensure that every step of the employee experience, from hiring to career progression, is guided by fairness, transparency, and purpose. I believe that finding the right talent is not only about matching skills to roles, but also about aligning values and fostering long-term engagement.

In the area of employee relations, I aim to build bridges — promoting open communication and understanding between employees and management. I handle workplace concerns with empathy, objectivity, and professionalism, ensuring that every individual feels heard and supported. I also take part in implementing company policies and HR programs that promote accountability, consistency, and respect across the organization.

Ultimately, my mission as an HR professional is to bridge the gap between people and business — to ensure that every decision, policy, and initiative adds value both to the employees and to the organization as a whole. I take pride in helping shape a workplace that champions inclusivity, collaboration, and continuous learning. Through my work, I aim to inspire others to see HR not just as a department, but as a driving force behind sustainable success and human connection.