Justin M Carter
Orange, CA |- |-| linkedin.com/in/jcarterm1/
Career Objective
To obtain a position that will provide me an opportunity at having a career that involves coordinating or administrative duties within the music
industry or technical teams.
Education
BUSINESS ADMINISTRATION AND MARKETING | SEMINOLE STATE COLLEGE
BS IN Business Management and Marketing
Highlight of Qualification
Strong oral and written communication skills with business customers and technical teams.
Demonstrate the ability to investigate and solve technical problems. Skills required include the ability to think critically about a
reported issue, correctly identify the problem statement, determine the point-of-failure, apply a satisfactory workaround or fix, and
escalating to next-level support when necessary.
Received achievements and recognition based on customer service and metric performance.
Experience
GUEST INFO AND TICKET SALES LEAD | WALT DISNEY TRAVEL COMPANY | JUNE 2017 – OCTOBER 2017 (TA
ASSIGNEMENT)
Helped launch the new MaxPass Product from an escalation prospective within the Disneyland® App for the Disneyland Resort.
Monitored performance using a variety of methods including the NICE call recording system to maintain consistent level of service and
information provided. This included consistently assisted 40-50 Cast Members daily with closed orders and inquires ranking in the top
10% of team. Because of this being a Guest/Care role, learned how to leverage the best possible outcome when providing guest
experience to help “save the guest” and keep the Disney Brand.
PROMOTIONS | WALT DISNEY TRAVEL COMPANY | AUGUST 2015 – MAY 2017 (TA ASSIGNMENT)
Served as a Liaison between Media Showcase for Travel and Executives. Built/Maintained Professional Relations with Various Media Outlets, to
include TV Stations, Radio Broadcast, and Online Social Media Groups for the Walt Disney Travel Company. Maintain complete and accurate
records relating to prizewinner information via Excel, confirmed travel dates and costs relating to elements of prize package. Maintain complete
and accurate records of in-house ticket media. Developed filing system for Ticket Services Order Forms for ease in locating forms when needed.
ECOMMERCE SALES AND SERVICE AGENT | WALT DISNEY TRAVEL COMPANY | APRIL 2014–PRESENT
As part of the eCommerce Sales and Service team, I am responsible for handling website support and assistance in booking a Disney
vacation while handling sensitive information. Point of Contact via phone with technical inquiries for the Disneyland Resort and Walt Disney
World Resort, providing technical or alternative solutions and demonstrating quality experience for our guest. Assist fellow team members
by providing guidance in policy information or assist in technical resolution. Respond to questions and concerns via website e-mails
(ZenDesk) and live chats (Live Engage) from Walt Disney Parks and Resorts websites. Assisted with Driving Upward Revenue through our
Online Sales Services, working with multiple guest at once
EXECUTIVE ASSISTANT ~ EVENT COORDINATOR | DIVERSITILE CUSTOM SHOE COMPANY | JULY 2007–JANUARY
2014
Provided day-to-day administrative support to CEO, CFO and shoe designers while assisted with marketing and customer follow for the
production sales. Responsibilities included answering phone calls, providing detailed messages to customers, sponsors and other advertisers’
alike, distributing mail, filing, copying, scanning and tracking documents and shipments. Issued contracts for events and maintained
professionalism in a legal environment.
ADMINISTRATIVE ASSISTANT | Forest City Recording Studios | APRIL 2009–NOVEMBER 2010
Maintained complete and accurate records related or artist and talent information via Excel. This included studio time, deadlines and
appointments. In addition, I aided in booking artist for recording sessions, musicians and other producers.
