Justin Bienvenu Fotso

Justin Bienvenu Fotso 407 Rodriguez LL Cmpd, Aurenina Village, Parañaque Metro Manila, Philippines -/--Availability: Anytime CAREER OBJECTIVE: As a French Bilingual CSR, give the best of my experience and capabilities to contribute in the company’s goals. EMPLOYMENT HISTORY Miracle Informatique Maintainer: Formation      2016 – 2017 Optimize the computer system of the customers according to the use and the needs of the company. Perform the installation and configuration of the hardware. components of the information system (workstation, server, printer ...) Propose areas for improvement of the computer park. Troubleshoot a software or computer. Install new IT equipment in a company. Cameroon Telecommunications 2015 – 2016 Customer Service Representative  Collecting customer feedback and made process changes to meet customer’s satisfaction goals  Building customer loyalty by placing follow-up calls for customers who reported product issues  Facilitating information flow between customer service, account management operations, quality assurance, training and payroll departments to ensure call center objectives are met. MTN Mobile, Cameroon Communications Officer 2014 – 2015  Working in collaboration with the Marketing Manager to achieve objectives as set out in the Marketing and Communications Strategy to be developed  Generating content for various communications platforms: social medias, print, video, website, mobile, etc.  Maintaining the various platforms as required.  Supporting Marketing and Communications objectives of the company. ACHIEVEMENTS / RESPONSIBILITIES President, Association of students in Business Management 2015 – 2016 Editor of the School Magazine 2012 – 2014 Active member, Association of students in Computer Sciences 2011 – 2011 EDUCATIONAL ATTAINMENT Certificate of training in computer maintenance 2017 Bachelor Degree in Business Communication University of Buea – Cameroon 2014 – 2017 Baccalaureate in French literature & linguistics GBHS, Douala – Cameroon 2011 – 2014 SPECIAL SKILLS            Excellent communication skills Excellent French communication skills (Native Speaker) Conversational English communication skills Good Business and Communication skills Strong Knowledge in Marketing and Sales Good Computer skills Can work in a fast paced environment Ability to handle work under pressure and stress Fast adaptability and versatile working skills Ability to adhere to all organizational policies and procedures Highly Motivated, humble, honest, dynamic, dedicated, good self-control, kind, patient. INTERESTS Books, Travel, Movies, Sport PERSONAL INFORMATION Complete Name: Justin Bienvenu Fotso Date of Birth: November 26, 1994 Age: 24 Gender: Male Nationality: Cameroon Marital status: Single EMPLOYMENT REFERENCES Available upon request. JUSTIN BIENVENU FOTSO