Justin Allen Feliciano

JUSTIN ALLEN DE LEOZ FELICIANO 1388 Pili St Maxville VII Subdivision San Miguel, Pasig City, Manila Philippines 1600-Mobile No.: Skype ID: - live:feliciano.justin.allen_1 JOB OBJECTIVE I’m looking for a full time position in an environment where I could best utilize my skills and experience and the one that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively. PERSONAL DATA BIRTHDAY: March 07, 1990 AGE: 30 GENDER: Male CIVIL STATUS: Married RELIGION: Catholic WEIGHT: 151 lbs HEIGHT: 165.5 cm NATIONALITY: Filipino WORK EXPERIENCE COMPANY: LOCATION: TYPE OF INDUSTRY: DURATION: DEPARTMENT: POSITION: Leadjolt New Jersey Lead Generation / Marketing November 6, 2019 up to Present Marketing / Social media management Virtual Assistant / Senior Adviser / SMM COMPANY: LOCATION: TYPE OF INDUSTRY: DURATION: DEPARTMENT: POSITION: SHOW SUPPORT PTY LTD. 50 Bardwell Park NSW 2207 Australia Labour Hire / Event Crew Hire August 10, 2018 up to October 30, 2019 Systems Admin / Operations Virtual Assistant / Duty Manager / Admin/HR COMPANY: LOCATION: TYPE OF INDUSTRY: DURATION: DEPARTMENT: POSITION: RE CORP. 3rd Floor, 587 De Oro Bldg., Sierra Madres St., Brgy. Malamig, Mandaluyong City, Philippines Franchising / Marketing June 18, 2018 up to August 05, 2018 Marketing / Admin / Operations Marketing Executive / Part time COMPANY: LOCATION: QUATRIX PTY LTD. 19/F Tower 2 Uptown Mall, Bonifacio Global City, Taguig City TYPE OF INDUSTRY: DURATION: DEPARTMENT: POSITION: Manila, Philippines 1632 Network, Communications and Security System April 19, 2017 up to June 15, 2018 Back Office/ Front/ Help Desk Admin/ Virtual Assistant COMPANY: GLOBAL LEARNING SUPPORT (GLS) LOCATION: 8th Level Tower 3 Rockwell Business Centre, Ortigas Center, Pasig City Manila, Philippines 1605 TYPE OF INDUSTRY: Knowledge Process Outsourcing (KPO)/ Online Education DURATION: Oct 20, 2014 up to February 29, 2016 DEPARTMENT: Support POSITION: Subject Matter Expert IT Helpdesk Officer COMPANY: CONVERGYS PHILIPPINES SERVICES CORPORATION LOCATION: Glorietta 5, Corner East St., Ayala Avenue Makati City Manila, Philippines 1200 TYPE OF INDUSTRY: Business Process Outsourcing (BPO)/ Call Center DURATION: March 24, 2014 to September 03, 2014 DEPARTMENT: Operations Dep’t. POSITION: Customer Service Representative (PilotTeam ) COMPANY: TELEPERFORMANCE PHILS. LOCATION: TYPE OF INDUSTRY: EDSA Central IT Center II Bldg, Greenfield District, Mandaluyong City Manila, Philippines 1550 Business Process Outsourcing (BPO)/ Call Center DURATION: September 2008 to November 2013 DEPARTMENT: Operations Dep’t. POSITION: Customer Service Representative/ Technical Support Representative (Inbound) EDUCATION Highest Education: AMA Computer College Education Level: College Undergraduate Course/Degree: BS Information Technology Date: June 2008 – Aug 2010 Vocational/ Short Course: Skill Power Institute Antipolo Course: Nursing Aide Date: June 2006- Dec 2006 CERTIFICATION/ AWARDS RECEIVED 1. 2. EXCELLENCE in Product Presentation and Call Handling- April 9, 2010 CITATION for QA and Training Department’s CHOICE as Most Improved Agent- December 17, 2010 3. 4. 5. 6. RECOGNITION as the MOST COMPOSED AGENT in dealing with Irate Customers- July 2013 Outstanding Product Presentation- June 2009 Exemplary Product Presentation and Call Handling- May 2009 Certificate of Achievement for High Level of Excellence- March 2015 SKILLS 1. Intermediate Computer Troubleshooting 2. 3. 4. Technical Support/ Knowledge in Printers, Scanners, Fax Machines, Projectors and Pro Imaging Printers (Epson Products) Customer Complaints and Inquiries Handling Expertise Good verbal and written communication skills -. Inbound Sales/ Inquiries/ Product overview (Order Placement) Technical Management Analyzing Information Staffing Problem Solving Data Center Management Coordination Strategic Planning Quality Management Virtual Assistance Admin/ Back Office/ Front Helpdesk Recruitment Skills LANGUAGES SPOKEN 1. 2. English Filipino REFERENCES Ms. MAURA FRANCISCO Mrs. IMELDA I RAYMUNDO Teleperformance Phils QA Associate/ Sales Verifier OIC Account Supervisor - loc 3100 - Teleperformance Phils Mrs. RONA R FELICIANO Mr. BENJAMIN SIMBRIA Teleperformance Phils Teleperformance Phils QA Associate/ Sales Verifier Asst Call Center Manager - loc 3102 - CURRICULUM VITAE Leadjolt Nov 06, 2019 - Present New Jersey Virtual Assistant / Senior Adviser / SMM Duties and Responsibilities:  Responsible for managing the system used for marketing.  Responsible for strategies used for campaigns and making suggestion to improve it.  Managing Social Media accounts and making sure all campaigns running smoothly.  Doing weekly/monthly reports for outreach programs.  Systems administrator of the company's website. SHOW SUPPORT PTY LTD. Aug 10, 2018 - Present 50 Bardwell Park NSW 2207 Australia Virtual Assistant / Duty Manager / Admin/HR Duties and Responsibilities:  Responsible for managing labor hire crew based in Australia.  Email management  Respond to client requests/ bookings/ queries regarding gigs, events, concerts.  Identify correct performance ranking of crews.  Ensure all crews are compliant to company's general policies i.e. adherance to uniform, attendance, work ethics.  Assist on on-ground day to day operations through telephone.  Provide support in manpower recruitment.  Systems administrator of the company's website. RE CORP. June 18, 2018 – Aug 05, 2018 3 Floor, 587 De Oro Bldg., Sierra Madres St., Brgy. Malamig, Mandaluyong City, Philippines rd Marketing Executive Duties and Responsibilities:  Translate consumer facing messaging into compelling marketing materials for advertising utilization.  Work closely with the sales team to deliver sales value and market and to gather consumer insight that drives revenue.  Support sales process with the right tools to maximize and have an effective marketing strategy.  Assist on sales pitches, attend meetings along with marketing and sales teams to plan product presentation and showcase the brand.  Responsible for assisting, providing information to help deal consumer queries on social media platforms.  Manage advertising website ensuring it is fully up to date with the latest products and program mechanics.  Track, monitor and create timely reports that include analysis of consumer’s best buying signals. QUATRIX PTY LTD. Apr 19, 2017 – June 15, 2018 19/F Tower 2 Uptown Mall, Bonifacio Global City, Taguig City, Manila Philippines 1632 Admin/ Virtual Assistant Duties and Responsibilities:  Answer calls, return emails, and similar tasks  Type documents, mail letters, and take notes  Process invoice billing and accounting  Create reports, charts, and graphs to illustrate data  Provide business proposals/ quotations for sales and marketing  Share industry-related advice and guidance  Handle scheduling and delegate daily tasks  Take inbound calls from customers about products and warranties  Manage contact lists and customer spreadsheets GLOBAL LEARNING SUPPORT 8 th Level Tower 3 Rockwell Business Centre Ortigas Center, Pasig City Oct 20, 2014 – Feb 29, 2016 Subject Matter Expert (SME) IT Helpdesk Officer Duties and Responsibilities:  Responsible for database administration.  Provide technical support to the business and train non-technical workers on the business’s information systems.  Modify systems and assess the effectiveness of technology resources already in use or new systems that are being implemented.  Work with external partners to arrive at the most appropriate system or integration of multiple systems.  Maintains information technology strategies by managing staff, researching and implementing technological strategic solutions.  Accomplishes information technology staff results by communicating job expectations; planning, monitoring and appraising job results; coaching, counseling and disciplining employees; initiating, coordinating and enforcing systems, policies and procedures.  Maintains staff by recruiting, selecting, orienting and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.  Directs technological research by studying organization goals, strategies, practices and user projects.  Completes projects by coordinating resources and timetables with user departments and data center.  Verifies application results by conducting system audits of technologies implemented.  Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.  Maintains quality service by establishing and enforcing organization standards.  Contributes to team effort by accomplishing related results as needed. CONVERGYS PHILIPPINES SERVICES CORPORATION Mar 2014- Sept 2014 Glorietta 5, Corner East St., Ayala Avenue Makati City Technical Support/ Inbound Sales Duties and Tasks/ Essential Functions:  Provide technical support to users by researching and answering questions; troubleshooting problems;  Provide answers to clients by identifying problems; researching answers; guiding client through corrective steps;  Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;  Gather customer’s information and determine the issue by evaluating and analyzing  Diagnose and resolve technical hardware and software issues involving product efficiencytroubleshooting and product replacement  Research required information using available resources;  Follow standard processes and procedures;  Identify and escalate priority issues per Client specifications;  Redirect problems to the appropriate resource;  Accurately process and record call transactions using a computer and designated tracking software;  Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;  Organize ideas and communicate oral messages appropriate to listeners and situations;  Stay current with system information, changes and updates TELEPERFORMANCE PHILIPPINES INC Sept 2008 – Nov 2013 EDSA Central IT Center II Bldg, Greenfield District, Mandaluyong City Customer Service Representative Duties and Responsibilities:  Answer phones to respond to orders, general customer inquiries, invoice questions, and customer complaints;  Project a professional company image through phone interaction;  Provide customers with accurate product and service information;  Transfer customer calls to appropriate staff;  Identify, research, and resolve customer issues using the computer system;  Follow-up on customer inquiries not immediately resolved;  Complete call logs and reports;  Research billing issues;  Research misapplied payments;  Recognize, document and alert the supervisor of trends in customer calls;  Recommend process improvements;  Elicit feedbacks with regard to the service being given;  Present advices to problems encountered by the consumer