CURRICULUM VITAE : JUSTIN THOMAS JOHN
OBJECTIVE
Seeking challenging opportunities in production, operation & maintenance, interaction and
evaluation with a leading organisation of repute in any industry.
PROFILE
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A D DRE SS
Charivupurayidum (H),
Santhipuram P.O.
Kottayam
Kerala-686545
P HO NE
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E -M AI L-CURRENT LOCATION
Bengaluru, Karnataka.
D ATE O F B IRT H
July 25, 1989
NA TI ON A LI TY
Indian
LA NG U AGE S
English
Hindi
Malayalam
Tamil
Assamese
IT S K IL LS
MS Office
Networking
Social Networking
OT HE R S K IL L S
Fast learner
Self-motivator
INTE RE S T S
Telecom Services
Project Management
Team Management
BPO Services
Network Domain
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A qualified telecom professional with over 1.1 years of experience in :
1. Project Co-ordination of IDEA WiFi. 2. Project Supervising of IDEA WiFi. 3.
Installation and Commissioning of IDEA WiFi. 4. Quality control.
A qualified process analyst with 1 year of experience in :
1. Evaluation of Service and Product Inquiries. 2. Maintenance and Follow up of
Customer Databases and Accounts.
An effective communicator with exceptional interpersonal skill.
PROFESSIONAL EXPERIENCE
June-26th, 2017 - Present
Telligent Support LLP
Specialist – Customer Support
Telligent Support LLP is a global BPO solution & service provider.
- Taking over and resolving customer game based queries via email, call
or chat.
- Training and supervising the team to focus on daily goal and thereby
meeting the client’s requirements.
- Building customer relationships as part of the relevant process.
- Grasping up to date knowledge of new updates and programs.
- Analyzing and rectifying product malfunctions.
May-4th, 2016 – June-1st, 2017
Sutherland Global Services.
Process Associate
Sutherland Global Services is a global & technology-enabled BPO MNC.
- Managing and resolving customer complaints.
- Directing requests and unresolved issues to the designated resource.
- Organizing workflow to meet customer timeframes.
- Evaluating all relevant information to handle product and service
inquiries.
- Generating revenue by upgrading the customer services.
Nov-1st, 2014 - Dec-10th, 2015
Intellectus Business Solutions.
Installation & Commissioning Engineer
Intellectus Business Solutions is a private telecom vendor company.
- Heading and leading different teams.
- Co-ordinating Installation & Commissioning of IDEA WiFi Project
Equipments.
- Remotely support teams while they face problems.
Installation & Commissioning Engineer (IDEA WiFi Project)
Install and configure different access point equipments for the WiFi
Project.
Supervising installation & commissioning of IDEA WiFi .
Supervising operation & maintenance of IDEA WiFi.
Monitoring installation & maintenance of relevant telecom equipment s.
Integration & Quality control.
PROFESSIONAL QUALIFICATION
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B.E. in [ECE] passed in 1st class with CGPA [6.79] from [Infant Jesus College of
Engineering, Tuticorin, Tamil Nadu] in [April 2014] Batch [-].
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HSLC passed in 2nd class [57%] from [B. Borooah College, Guwahati, Assam] in
[March 2008].
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SSLC passed in 1st class [75%] from [Central Public School, Guwahati, Assam] in
[March 2006].
TRAINING & CERTIFICATION
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Attended PC Technician Training Programme conducted by NIIT.
Attended Microsoft Certified Solutions Expert (MCSE) Training Programme
conducted by Soften Technologies, Ernakulam, Kerala.
Attended Cisco Certified Network Associates (CCNA) Training Programme
conducted by Soften Technologies, Ernakulam, Kerala.
PROJECT HANDLED- : IDEA WiFi Project
- Co-ordinating IDEA WiFi Project
- Supervising Installation & Commissioning of IDEA WiFi
- Supervising Operation & Maintenance of IDEA WiFi
- Co-ordinating Maintenance of IDEA WiFi Network Sites
- AP & UBR installation
- Management support
- : Interactions
- Directing customer issues to the designated resource
- Evaluating & handling product & service inquiries
- Managing and resolving customer complaints
- Documenting call information according to standard operating procedures
- Handling and solving issues relevant to customer databases and accounts
AREA OF EXPERTIES
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Internet WiFi Support
Installation & Commissioning
Telecommunication
Network Operations
Router & Switch Configuration
Technical Support
PERSONAL SKILL
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Independent, Confident & Patient
Good Communication Skill
Effective Présentation Skill
Perseverance
Intellectual Thinking
Flexibility in Technical Area
References are available on request
