Justice Lartey

CURRICULUM VITAE JUSTICE LARTEY P. O Box 1082, Mamprobi – Accra Tel: 055 - Email:- Personal Details Nationality Ghanaian Date of Birth 5th January, 1987. Health Excellent Interests Electronics, Sports, and Information Technology. Profile An intelligent, respectful, well presented and adaptable team player. capable of working without supervision and willing to assume additional responsibility. Keen on learning and taking new challenges not necessarily within the scope of present studies only. Objective Currently looking for a position in your prestigious company. One which will make best use of my existing skills and experience, whilst enabling further personal and professional development. Education and Qualification Kwame Nkrumah University of Science and Technology. 2015 – 2017 ● Bsc Business Administration (Marketing Option) ● Major academic course highlights: marketing financial services, strategic management and policy, international business management, international business negotiation, business finance, introduction to operations management, business law, consumer behaviour, sales management, internet marketing, services marketing. Takoradi Polytechnic, 2006 - 2009 • • HND Marketing Major academic course highlights: Customer Communication, Project Management, Planning and Control, Management, Selling and Sales, Fin. Accounting, Business Law, Marketing Communication, International marketing, Marketing Environment, Research Methods, Consumer Behaviour etc St. Augustine’s College, 2002 - 2005 • • S.S.S.C.E Certificate Course: Business. St. Anthony’s JSS Further Skills IT Proficiency Word, Excel, PowerPoint and Internet Languages English, Twi, Fante and Ga Career Summary Contact Centre Agent, Sports Betting Group Ghana Limited. April 2019 till date. - Handling of incoming and outgoing customer calls. - Responding to customer emails and social media queries. - Management and resolution of customer complaints. - Identify and escalate issues to supervisors. - Selling and providing product and service information to customers. - Researching, identifying, resolving customer complaints and giving feedback of customer complaints and support issues to management. - Participated in sports programs organised by the company. Operations Manager, Assurance Savings and Loans Ltd. May, 2017 to June 2018. - Ensure all branch functions are carried out in accordance with laid down procedures & policies. - To create a working environment, where customer can get best attention and service. - Process / authorize the transactions, deposit, and withdrawals. - Staff motivation, supervision and training on products and services. - Monitors customers service standards against standards set by management, take corrective action in case of failure. - Managing budget and forecasts. - Manage customer complaints through effective customer complaints resolutions process. - Ensure minimum turnaround time for transactions at the branch. Customer Service Officer, Assurance Savings and Loans Ltd. 16 th March, 2016 to April, 2017. - Account opening and customer account management. - Cheque book and ATM cards handling. - Investment booking. - Attending to customer enquiries and requests. - Resolve customer complaints. - Selling the company’s products and services. - keep records of customer interactions and transactions. - follow up on customer interactions. - direct requests and unresolved issues to the designated resource. Teller. uniBank Ghana Ltd, 7th October, 2013 – 16TH April, 2015. - Receiving cash deposits. - Payment of cheques - Cash management. - Selling of the bank’s products to current and potential customers. Direct Sales Officer. uniBank Ghana Ltd, 1st July, 2011 – 30th September, 2012. - Prospecting for clients. - Present and sell the company’s services to current and potential clients. - Follow-up on new leads and referrals resulting from field activities. - Identify sales prospects and contact these and other accounts as assigned. - Establish and maintain current client and potential client relationships. - Identify and resolve client concerns. - Regular follow-up on customers to ensure customer satisfaction. Communicate new product and service opportunities, special developments, information, or feedback gathered through feedback to appropriate company staff. National Service Personnel. Ghana Ports and Harbours Authority, August 2009 to July 2010 - Gathering of statistical information for departmental presentation. - Liaising with support services providers like customers, agents etc to ensure excellent service. - Assisting in the conducting of marketing research. - Filling and receiving of letters. - Preparing of Shipping report to Tema Port and Burkina Faso. - Provision of information about the port to clients. - Registration of Transit Trucks. - Participated in exhibitions, etc References Mrs Christine Shooter Mr. Peter Amoo-Bediako Branch Manager Senior Marketing Officer uniBank Ghana Ltd Kaneshie Branch Takoradi Port Tel:- P. O Box 708, Takoradi Tel:- Mr. James Addai Managing Director Assurance Savings and Loans LTD Tel:-