Junry Tejada

I am a detail-oriented and experienced BPO professional with a diverse background spanning customer service, technical support, collections, up-selling, lead generation, and basic accounting. Over the years, I have developed a solid foundation in both front-line and back-office operations, working across multiple industries including finance, construction, and telecommunications. This cross-functional experience has equipped me with the adaptability, professionalism, and strong communication skills necessary to thrive in high-volume, fast-paced environments.

One of the key highlights of my career has been my proven track record in sales development and lead generation. I have consistently contributed to business growth by identifying, qualifying, and nurturing leads that align with organizational goals. In roles at Citibank, Bank of America, and EZ General Construction, I worked directly with prospective clients, uncovering needs, recommending relevant solutions, and coordinating with sales teams to drive conversions. My approach is strategic yet people-centered—I believe that listening carefully to potential customers and building rapport is the foundation of successful lead qualification.

I also bring a high level of technical proficiency in CRM systems including Salesforce, HubSpot, and Bitrix. These platforms have been critical to my ability to manage sales pipelines, monitor lead progress, and ensure accurate documentation of every client interaction. I’m particularly skilled in leveraging CRM tools to improve team collaboration and communication, resulting in more effective sales handoffs, fewer errors, and improved overall efficiency. I pride myself on maintaining clean data and using CRM analytics to track campaign performance and inform future outreach strategies.

When it comes to customer service, I am known for my empathetic, responsive, and solution-focused approach. I understand that every customer interaction—whether it's resolving a technical issue, answering an account inquiry, or assisting with a billing question—is an opportunity to build trust. I strive to make every interaction positive and efficient, ensuring the customer feels heard and supported. My ability to de-escalate concerns and provide timely, accurate information has resulted in high satisfaction scores and repeat business.

Collaboration is another core strength. I work well with cross-functional teams and enjoy contributing to shared goals. I value clear communication, accountability, and continuous learning, and I’m always eager to help refine workflows and improve service delivery. My experience navigating complex systems and supporting a wide range of clients has prepared me to excel in roles that require both operational accuracy and a human touch.

I’m excited to bring this experience, along with a passion for helping people and driving results, to an organization that values service excellence and innovation.