Junnah Romaguera

Junnah Romaguera Customer Service Support/Virtual Assistant/Admin Support PROFESSIONAL SUMMARY WORK EXPERIENCE Helping business owners in their administrative work and providing customer service support. First Source Limited | Dec 2019 - Jun 2020 SOFT SKILLS strong attention to detail multi- tasker good communication skill problem solver teamwork critical thinker HARD SKILLS AND EXPERTIES experienced customer service proficient in Google suite transcribing video and audio clips photo editing and slide presentation in Canva appointment scheduling in Calendly setting up a meeting in Zoom or in Skype recording and screen capturing in Loom REACH ME AT: Customer Service Represenative answered to phone inquiries, and gave an outstanding quality service in processing their mortgage payments onset of the call Approved mortgage application with no side hassle of the customers Scheduled customers appointment to their specific banks Customer Service Representative TechMahindra Limited | March 2017 - March 2018 helping customers in fixing their internet connection while doing troubleshooting onset of the call processing refund and compensation certainly in making sure it will be given on time Strive for quick complaint resolution, and be commended by the supervisor for the ability to resolve problems on the first call and avoid issue escalation. Quality Control Doccidental Tin Can Manufacturing | March 2017 - March 2018 approving finished products by confirming specifications, conducting visual and required tests, rejecting and returning to production for correction documenting inspection results by completing reports and logs, summarizing entry of data into a quality database maintaining a safe and healthy work environment by following standards and procedures EDUCATIONAL HISTORY El Pardo National High School Email:-Mobile:- Address: Cebu, Philippines High School Diploma | March 2008 TRAININGS FVA ACADEMY - FREELANCING COURSE FVA ACADEMY - CUSTOMER SERVICE SALES AND SUPPORT COURSE CALL CENTER ACADEMY - CONTACT CENTER TRAINING NC II