Junn Darrell Quinain

Junn Darrell Quinain E-Commerce CSR VA WORK EXPERIENCE CONTACT INFO Phone - Email-Address Tabogon, Cebu, Philippines 6009 EDUCATION CEBU ROOSEVELT MEMORIAL COLLEGES June 2013 - March 2019 Bachelor’s Degree with Diploma Hotel and Restaurant Management PROFESSIONAL SKILLS Excellent Communication B2B Order Processing Customer Service Email & Chat Support Phone Etiquette Dropshipping Data Entry Attention to detail Empathy Product Knowledge Inventory Management SOFTWARE EXPERIENCE MS Office Tools Rithum (CommerceHub) Google Workspace Zendesk Gorgias Shopify SPS Commerce After Ship ShipStation Slack Shipstation FedEx & UPS Shipping Labels DEAR Systems (Cin7 Core) B2B ORDER PROCESSOR | E-COMMERCE CSR Outpeak Services | March 2022 - November 2024 Processed B2B orders through RithumCommerceHub portals for merchants including Rue La La, Macy's, Pottery Barn and Kids, Toys RUs, Staples, Wayfair, Walmart, Kohl's, Nordstrom, and Vici Brands. Managed and updated product listings on Shopify Supervised and responded to customer inquiries through tickets, emails, and chats for both retail and dropshipped orders via Gorgias and Zendesk. Processed refunds, returns, and exchanges. Monitored inventory levels and coordinated with suppliers to ensure timely restocking. Collaborated with graphic designers to finalize details for custom orders. Monitored and responded to reviews and feedback on various platforms. Coordinated shipments of custom orders with third-party shipping warehouses. Monitored and tracked the progress of custom orders. CUSTOMER SERVICE REPRESENTATIVE VA 20four7VA | January 2021 - February 2022 Addressed customer’s inquiry via email and chat via Gorgias Processed returns, cancellations, replacements, and refunds through Shopify Processed order payments Created discounts and Gift Cards Updated customer’s account email CUSTOMER SERVICE ASSOCIATE Amazon Captive Site | April 2019 - March 2020 Provided information about the status of an order or shipment Processed returns, replacements, and refunds Processed order payments REFERENCES Scott King | Outpeak Services | SUPERVISOR |-Rejie Item | Amazon | Team Manager |-Dawn Carmella Rosellosa | 20four7VA| CSR VA |-