JUNMAR P. LETIGIO
Upper Panadtaran, San Fernando, Cebu-mobile:- /-
Objectives
Seeking for technical position into a company where I am competent to use my proficiency and knowledge about troubleshooting software/hardware issues, network issues, active directory, domain, exchange mail server and Microsoft office 365.
Personal Information:
Age: 25 Gender: Male
Height: 5'7
Weight: 68
Religion: Christian
Educational Background:
Bachelor Of Science In Industrial Technology Major In Computer Technology - Cebu Technological University M. J. Cuenco Ave, Cebu City, 6000 Cebu
Graduated: May 31,2019
Experience:
Customer Service Representative - Direct Response Marketing & Training Solutions Inc., (Selectel Wireless Account) Duration: December 2016 until December 2017
Promote Customer Service throughout the Organization.
Assist customer about billing inquiry & payments for their phone plan.
Assist basic troubleshooting for their mobile phones or pocket Wi-Fi.
Negotiating Agreements with Customers that Fit in the Policies of the Organizations.
Associate - Wipro BPS Philippines LTD Inc., (GeekSquad Billing & Renewal Specialist) Duration: May 2017 until August 2019
Promote Customer Service throughout the Organization.
Assist customer about their billing inquiry for their geeksquad annual plan or monthly plan.
Provide basic troubleshooting for their electronic devices such as computer, laptop, TV & etc.
Set up in-home or in store technical appointment where technicians can physicallly check their devices.
Project Base IT Specialist - H2 Software Consulting Services assigned to PNB savings bank Duration: December 19,2019 until December 31,2019
Set up Server Computer for their database center configure and set up new delivered computer and printer to all cebu branches PNB savings bank.
Make sure that the new Server computer and teller computer is pingable
Mingrate all files from old computer to new computer using docking station tools.
Perform troubleshooting for their computer, printer and scanner
Technical Consultant ORACLE - Azpired Cebu IT tower 2, Ayala Cebu Business Park, Cebu City Duration: January 27,2020 until March 20,2020 Status: Floating Status due to COVID 19 Pandemic
Use remote tools to perform task such as Webex,Zoom and Bomgar
Remote Server Computer for Hotel Clients either Server Computer or Frontdesk Computer using remote tools
Perform Phase 1 Installation and configuration of DataBase MySQL, Oracle Software, IFC and IFC Controller Software
Perform Phase 2 Go Live Check if Hotel Pin Pads is working performed troubleshooting if necessary
Freelance Phone/Chat/Email Support - 1100 Glendon Avenue Suite 700 Los Angeles, CA 90024 United States FreedomPop Inc. a company under Red Pocket Mobile website: www.freedompop.com duration: October 2020 until present.
Do remote task and provide phone, chat and email support to the clients.
Answer phone calls to the clients and provide support and assistance.
Handle chats and provide support and assistance to the clients.
Handle emails via zendesk response to clients emails and do escalation tickets.
Skills:
Knowledgeable troubleshooting software/hardware or network issues.
Knowledgeable installing software or hardware components.
Knowledgeable in Active Directory Domain, Exchange Mail Server & Microsoft Office 365
Certification:
Tesda NC II - Computer Hardware Servicing
Character Reference:
Lordson Wan Gallo
Team Leader - Wipro-
Kristine Altajeros
Supervisor FreedomPop/Unreal Mobile-
Arianne Moywela
Supervisor FreedomPop/Unreal Mobile-
