I graduated Bachelor of Science in Hotel and Restaurant Management and I know a lot about this field since this is my expertise. I studied a lot of marketing strategies and applied it in my previous work in Riched Korean Language Learning Center and done a lot of admin assistant jobs there as well as teaching Basic Korean Language. I also build my hobbies into skills by creating graphic layouts for wedding and baptismal invitations, Facebook covers, Youtube Covers, Instagram posts and also I've done a lot of Youtube videos. I am confident fulfilling duties for customer support by non-voice because I can communicate effectively by chats and email rather than talking over the phone. I also worked in the field of retail and merchandise in a pharmacy company. We sell medicines and stuff. These experiences exercise and discover what I can do beyond my comfort zones. I think the company needs a person with a versatile experiences rather than in one expertise. It gives you confidence to do a lot outside the box.