Junelyn Marie Diaz Cipres

Junelyn Marie D. Cipres A Apostol Street, Tulay, Minglanilla Cebu City, Philippines-/--I. Objective To obtain a position that will enable me to enhance my organizational skills, previous working experience, educational background, and ability to work well with people. To work in this company for a long term and to be able to put into action what I have learned in my previous experiences. II. Experience Property Management Mynd Corp January 2021 - March 2021 Client Direct (WFH) Freelance Project Based ● ● ● ● Managed emails/chat documents Process Offboard and Onboard Send contracts Communicate with Property Owners Team Leader | Supervisor (CallCenter International) September 2017-Dec2020 ForwardBPO Company 2nd FL FPN EPIC CENTRE Mandaue City 6014 ● Client-faced campaign ● Customer Service-Sales-basic technical Support ● Supervised 30 Agents, does the screening and final interviews for qualifying agents in the program. ● Sales, Technical and Customer Service Campaign ● Client Meetings for Performance Updates, Presentation of Goals, And Strategies. ● Reports Analyst — send reports for the campaigns, to Presidents and Clients. ● Coach agents daily, weekly, monthly for strengths and weaknesses and improvements. ● Communicate with Clients for changes, Updates and Strategies. ● Manage chat/emails from customers ● Train the newbies Team Leader | Supervisor (CallCenter Int) July 2014-September 2017 Teletech Offshore IT Park, Cebu City ● ● ● ● ● ● Technical Support, Customer Service and Sales Campaigns. Case Manager for Complaints Level 2 Supervised 15-20 Agents Create Reports during Business updates with Managers. Coach Agents for Performance and Improvement plans. Mobile, Homephone and Tv Support and provide the best experience to the customers. Customer Service Rep/SALES Rep/Technical (Call Center Int) June 2013 - June 2014 Convergys Phils Arcenas, Banawa Hills Cebu City, Philippines, 6000 ● Answer Inbound Calls ● Help troubleshoot customers with mobiles and Internet issues. ● Aid in changing plans, making pymts and other account modifications. Sales (Call Center Int) Technical | Customer Srvc April 16, 2012 to March 9, 2013 Calltekcenter International Inc. Salinas Drive, JY Square IT Bldg. Cebu City, Philippines, 6000 ● Assist Technical Queries for Cables, Internet, and Comp. ● Sales Agent Lead Generation and Closer for Alarm System Vivint, set the appointment and cold xfr leads to the closers. III. Education ● College Level (Undergrad) 3rd Yr. BSHRM College in Leyte Normal University (Branch of Cebu Normal University in Tacloban City Leyte) ● High School Level Graduated in Calbayog City National High School ● Elementary Level Graduated as 2nd Honorable Mention San Fernando Central School, Tacloban City, Leyte. IV. Skills • former palarong pambansa gymnast in Rhythmic Gymnastics Category. • Dancer • Journalist during my elementary years • Basic Skills in MSoffice— Docs, Excel, And Sheets. • Appointment setting • Voice and Non-voice • Basic Knowledge in the hospitality industry. • Flexible and can easily adapt to the environment. • Optimistic - can easily get along with. • Excellent customer service skills and some technical expertise you can bank on. • Manning a campaign which gives me the access to be dealing directly to clients, meetings with clients and set appointments and targets on a weekly basis. V. References Leah Petilos Teacher and Coach in gymnastics San Fernando Central School Era Gimarino Supervisor in Calltekcenter International Inc, Leoniza Tizon Calbayog City National High School (Teacher) Francisco Corpin Leyte Normal University Professor Sharon Villero Telstra Powered by Teletech SME Team Lead Val Edmund Pabalinas Telstra Powered by Teletech Operations Manager Aljohn Chiong Telstra Powered by Teletech Operations Manager Flora Mae Baricuatro Forward Bpo Operations Manager