Junelle Claire Cruz

Dynamic professional with 7 years of experience in customer service and technical training, significantly enhancing customer satisfaction and operational efficiency. Expertise in developing tailored training programmes, fostering collaboration, and utilizing data analysis to drive continuous improvement. Demonstrated ability to create self-service options and implement metrics that elevate customer experiences. Committed toe delivering high-quality training and support that aligns with best practices and stakeholder expectations, ensuring that all initiatives meet organizational requirements and enhance overall performance.