Juned Ansari
B2B Sales - Customer Support – Process Improvement
Customer Relationship Management
Profile
Experience in Sales and Customer Service with 6+ years of experience across various industries
Expertise in working with Customer Service quality analysis, reporting, documentation and customer service and people management
Strong analytical and communication skills with a track record of achievements in customer service
Proven competencies in Team Management, Customer Management , Stupendous team management, negotiation, presentation and problem solving skills
Professional Experience
Gold N Diamond Inc. January 2015 till date
Sr.BDE
• Assist clients with selection of high end diamonds and jewelry
• Engage customers in conversation to understand their needs and objections.
• Present merchandise and detailed information on features and benefits
• Work with the entire sales team to provide a superior experience to all of our valued customers and meeting individual and team sales goals.
Managing key accounts and handling custimers queries and concerns.
Accentuate Global Services September 2012 till December 2014
Business Development Executive(Ecommerce Software)
Hunting qualified leads for business.
Ensuring Business development by calling Ceo’s and decision maker.
Generated leads and prospective new business as well as created new service opportunity with existing customers of Yellow pages.
Management of sellers/clients help them to register on multiple marketplaces.
Order processing all appropriate documentation for new orders/renewals and ensures all policies and procedures are met with regard to sales activation
Booked over 73 appointments through cold calling and emails.
Closed a minimum of 2 new accounts daily
33 new listing of service closed and 53 Renewals in a month
Working toward deadlines
Cold Calling
Handling inbound & outbound operations as per the business requirement. Coordinating with operations team for timely resolution of the complaints as per TAT
Stream Global Services
Technical Support (Customer Service and Sales). June 2010 till July 2012
Solving the complaints of the customers related to their desktop, mobile and handling escalation calls.
Analysis of all complaints, call back of clients(on case to case basis)
Coordinating with operations team for timely resolution of the complaints as per TAT
Played and pivotal role in increasing the customer satisfaction and worked on reducing the complaints
Maximized output by increasing the call quality and monitored the transaction process
Skills Used
Office Automation: Excel, PowerPoint, Time management
Education
Bachelor’s Degree in Commerce
Rizvi College, University of Mumbai, 2005
