Juned Ansari

 Juned Ansari B2B Sales - Customer Support – Process Improvement Customer Relationship Management Profile Experience in Sales and Customer Service with 6+ years of experience across various industries Expertise in working with Customer Service quality analysis, reporting, documentation and customer service and people management Strong analytical and communication skills with a track record of achievements in customer service Proven competencies in Team Management, Customer Management , Stupendous team management, negotiation, presentation and problem solving skills Professional Experience Gold N Diamond Inc. January 2015 till date Sr.BDE • Assist clients with selection of high end diamonds and jewelry • Engage customers in conversation to understand their needs and objections. • Present merchandise and detailed information on features and benefits • Work with the entire sales team to provide a superior experience to all of our valued customers and meeting individual and team sales goals. Managing key accounts and handling custimers queries and concerns. Accentuate Global Services September 2012 till December 2014 Business Development Executive(Ecommerce Software) Hunting qualified leads for business. Ensuring Business development by calling Ceo’s and decision maker. Generated leads and prospective new business as well as created new service opportunity with existing customers of Yellow pages. Management of sellers/clients help them to register on multiple marketplaces. Order processing all appropriate documentation for new orders/renewals and ensures all policies and procedures are met with regard to sales activation Booked over 73 appointments through cold calling and emails. Closed a minimum of 2 new accounts daily 33 new listing of service closed and 53 Renewals in a month Working toward deadlines Cold Calling Handling inbound & outbound operations as per the business requirement. Coordinating with operations team for timely resolution of the complaints as per TAT Stream Global Services Technical Support (Customer Service and Sales). June 2010 till July 2012 Solving the complaints of the customers related to their desktop, mobile and handling escalation calls. Analysis of all complaints, call back of clients(on case to case basis) Coordinating with operations team for timely resolution of the complaints as per TAT Played and pivotal role in increasing the customer satisfaction and worked on reducing the complaints Maximized output by increasing the call quality and monitored the transaction process Skills Used Office Automation: Excel, PowerPoint, Time management Education Bachelor’s Degree in Commerce Rizvi College, University of Mumbai, 2005