June Rotoni

Sample e-mail reply to clients Created by: June M.Rotoni Case #1: Client A sent an email 2 days ago complaining about her lost shipment that led to cancellation of order. Dear Client A, Good Day! We received your e-mail regarding your lost shipment. Please accept our sincerest apologies for the delayed reply. Kindly be informed that this has been checked and verified with our logistics team. Per checking, delivery attempts were made at your given address. However, all attempts were unsuccessful. Attached herewith is the copy of delivery attempts from our logistics partner. To prevent this from happening again, may we ask you to verify your correct address on 'My Account' section tab. Rest assured that all order requests are being handled upon immediately and carefully. We hope for your kind understanding. Sincerely, Agent Case # 2: Client would like to inquire on a product that is yet offered by your company. Dear Client B, Good Day! We are writing to you regarding the products being offered by ABC Company as of October 26, 20xx. We have attached here a copy of our updated catalogue for your reference. We value your continued support and patronage to our business. Rest assured that a notification will be sent to you once a new product has been introduced to the market. Sincerely, Agent Thank You!