Versatile professional with over 18 years of combined experience in BPO High-Tier Voice Support and Ecommerce Virtual Assistance. Proven track record of excellence in Inbound/Outbound sales, technical support, and customer retention for Fortune 500 companies (AT&T, Time Warner Cable). Expert in managing back-end ecommerce operations including Shopify management, order fulfillment, and financial reconciliation. Adept at bridging the gap between operational efficiency and superior customer satisfaction.