Junalyn Go

JUNALYN D. GO Mobile No.:- Email Address-Skype: junalyn.go1 Birth date: October 25, 1983 Status: Married Gender: Female Citizenship: Filipino Career Objective: To be an astute learner and the best performer in your organization. So that I can build an innovative career in your esteemed organization by using my skills and other significant talents. Skills:        Microsoft Office Applications Customer Service Communication Skills Multi-tasking Efficiency Active Listening Organizational and Management Work Experiences: Email Chat Support /Virtual Assistant (PROJECT HOME-BASED) (April 24, 2017 –June 23, 2017) Grace Lever  Responsible in answering emails from their current list of members. Client Care Executive (April 18, 2017 –June 3, 2017) (PROJECT HOME-BASED) Forever DFW Realty  Outbound Calling/Prospecting for New Clients/Setting Appointments  Inbound Queue, Follow Up with Incoming Leads and Setting Follow-Up Appointments  Collateral, Sending updates to Clients  Contact Database Management, Sorting Contacts, Following-Up, Re-Assigning State Leads Around and Tagging Contacts. Email Chat Support /Virtual Assistant and Independent Contractor (January 20, 2016 –March 22, 2017) (FULL-TIME HOME-BASED) Relsmart Marketing  Working remotely from the Philippines under United Kingdom hours.   Reports directly to the Executive Assistant of Relsmart Marketing. Assigned to Relsmart Clients like Amazon and Ebay Contact Center Associate (August 8, 2016–February 27, 2017) AIG Shared Services Inc.  Calls are regarding queries on American General insurance policies.  Expected to respond to customer inquiries with accurate information and create requests as necessary. Hootsuite Social Media Manager/Virtual Assistant (February 2016 –August 2016) (PART-TIME HOME-BASED) Heather Rickard-Director at Simply Successful in Relationship / Isagenix  Create a regular publishing schedule.  Promote content through social advertising. Level III-Customer Solutions Officer (November 17, 2014 –March 29, 2016) Citibank Shared Services  Provide "world-class" service excellence to our clients by offering a delightful and consistent telephone banking experience.  Attend to both inbound and outbound telephone calls/contacts in accordance with the standard operating procedures.  Empowered to perform online banking transactions processing, which includes financial entries and data maintenance. Institutional Content Analyst (February 22, 2010-August 20, 2014) Thomson Reuters  Responsible in researching and adding Institutional content and Thomson Reuters events to Streetevents.  Obtain conference event information by actively checking conference sponsor websites. Event Content Analyst (February 25, 2008- February 19, 2010) Thomson Reuters  Responsible in delivering excellent communication and strengthen relationship with Investor Relations officers.  Maximizes all available sources in data-gathering. English Instructor (July 9, 2007- February 11, 2008) Fermat Global International Academy English Instructor (December 15, 2006- June 29, 2007) Jabez International Education Center  Responsible in teaching Korean students of Basic English grammar and aimed to improve their reading, speaking and vocabulary skills  Assists students with their academic needs Education: 2006- Las Pinas College Bachelor of Science in Nursing 2001- St. Mary Magdalene School Secondary 1997- Atheneum Laserna School Primary Trainings & Seminars Attended:  November 2012-Train the Trainer - Thomson Reuters Eikon for Content Conducted by Investment Research Content  September 2012-Eikon Certification Conducted by Investment Research Content  July 2012-Content Foundation Program Conducted by Ella Baodilla  March 2012-Intermediate Excel Conducted by Ella Baodilla  March 2012-Communication Assertiveness Conducted by Mon San Jose  February 2012-Six Sigma-White Belt Conducted by Jeff Solis  February 2012-Variety of Fixed Income Conducted by Genesis Briones  April 2011-General Events Training Conducted by General Events Team  April 2011-News PlannerTraining Conducted by General Events Team  October 2010-EIKON Training Conducted by Thomson Reuters Customer Support Department  September 2010-6-Sigma Infosession  August 2010 –TRUST Training Conducted by Nino Agetano  June 2010-CQ Events Conducted by Sai Ramesh Bhatt  March 2010- EPT 2.0 Conducted by Carrie Lauretto  December 2009-January 2010- “Train the Trainer” Conducted by Marge Sta. Ana  May 2009-Conference Sourcing, Posting and Training Conducted by Elaine Ceballo  2009-Siebel Conducted by Ron Sido  2009-Factiva Conducted by Rafal Kosiba  2009-Website Watcher Conducted by Zbigniew Lipka  2009-Webex Conducted by Govinda Chikkatur  2009-Objection Handling Conducted by Liuska Zylis Sandim Tidei  2009-Reuters Knowledge Conducted by Govinda Chikkatur  October 2008- Thomson One Investor Relations Both conducted by the Streetevents Department  March 2008- MYCCBN Conducted by Carl del Rosario Personal Traits & Attitudes:        Passion for continuous learning and personal growth Highly motivated and driven, with strong desire to excel Has the ability to prioritize, work under pressure and focus on projects Has leadership skills, positive attitude, initiative and creativity Loyal to subordinates and holder of high standards Quick learner and has the strong feeling that the job gets done A team player Personal References: 1. James Anthony Dumlao Workforce - Citibank- 2. Rachelle Francisco Senior Event Content Analyst-Thomson Reuters Americas- This is to certify that the above mentioned are true and correct. Junalyn D. Go Applicant’s Signature