Junalyn Cahulao

JUNALYN CAHULAO ABOUT ME I possess significant experience in credit repair, cold calling, appointment setting, customer service, data mining, and data entry - focusing on lead generation. I demonstrate attention to detail, rapid learning abilities, and consistent reliability. My dedication has earned me a strong reputation for improving CONTACT ME--Sitio Macael, Purok 7, Pandan Ligao, Albay EDUCATION Social Media Marketing Brigham Young University Idaho – Online 2019 – 2021 organizational productivity, and I am capable of managing tasks independently without supervision. WORK EXPERIENCE Account Manager/Credit Repair Customer Service 2Mar 2023 – 2May 2025 Clean Slate Consulting, Charlotte North Carolina, USA Collect and gather clients' documents necessary for credit repair. Process clients’ credit reports using Credit Repair Life/Professional Skills BYU Pathway Worldwide Online 2019 - 2020 Cloud. Vocational Diploma for Nursing Aide Antique Paramedical Institute 2003 - 2004 Educate clients to help them understand our SKILLS Assess each client's progress monthly data from Identity IQ or another relevant credit monitoring tool. company’s credit repair process. Communicate with clients through text messages, emails, and phone calls. Respond to questions and concerns regarding their credit repair status. Manage client retention. Credit Repair Customer Service Data Entry & Back Office Operations Appointment Setting and Scheduling Processing Billing ((e.g., Billsby and Stripe) Computer Literate – specifically MS PowerPoint, Excel, Google Docs, and Spreadsheets Knowledge in editing using Canva Knowledge in Go High-Level CRM, Kixie, Zoho CRM, Ring Central, Evolution Collect CRM, Credit Repair Cloud, Stripe, and Billsby. Handle chargebacks. Operate as the billing department, collecting and processing payments to activate clients' credit repair accounts. Appointment Setter Dec 2022 – Mar 2023 Antonio Romano Keto Health Coaching, USA Answering customer inquiries and questions about Keto. Setting an appointment for the interested clients and schedule them for coaching using Calendy. Organized Determined and Responsible Teachable and Fast learner WORK EXPERIENCE Collection Cold Caller LANGUAGES Jun 2022 – Dec 2022 Global Circulation, USA Calling debtors about delinquent balances. English Kinaray-a (Native language) Hiligaynon Tagalog (National Language) Sending emails using Evolution Collect CRM. Collect and process payment over the phone. Inside Sales Agent – Better Lending Team (Mortgage Broker) Feb 2022 – Jun 2022 | Florida, USA (Remote) Better Lending Team Florida, USA Conducted outbound cold calls to real estate agents to establish strategic partnerships with our mortgage brokerage. Invited agents to attend in-person networking events such as “Happy Hours” to build relationships and grow referral opportunities. Utilized Zoho CRM to manage contacts, log conversations, schedule follow-ups, and track partnership progress. Used RingCentral as the primary dialer for efficient outbound calling and voicemail drops. Scheduled Zoom calls and follow-up meetings between loan officers and interested real estate professionals. Built rapport with realtors through consistent communication, providing information about cobranded marketing, lead-sharing programs, and market updates. Collaborated with loan officers and the marketing team to customize outreach strategies and improve realtor engagement. Met or exceeded weekly KPIs related to outbound calls, appointments set, and partnership conversions. Advance Customer Service Specialist for Dish TV Dec 2017- Feb 2022 Inspiro Philippines Respond to questions and concerns about billing service. Provide the best customer experience. Ensure to resolve the escalated calls. Collects customer payment to activate the suspended account. Calling customers to sell the new equipment