Junalisa Dano

JUNALISA DAÑO CUSTOMER SERVICE COORDINATOR PROFILE CONTACT --Dubai, UAE With over eight years of expertise, I excel as a Secretary and Customer Service Coordinator with a focus on administrative support, client management, and process enhancement. I thrive in dynamic settings, committed to excellence, and am eager to contribute to your team’s success and growth. WORK HISTORY ADSO MANAGEMENT SERVICES AUGUST 2016 - PRESENT Secretary - Customer Service Coordinator SKILLS Customer Relationship Management Administrative and Organizational Skills Strong Verbal and Written Communication MS Office (Word, Excel, Outlook) Research, Data Collection an Data Entry. Team Collaboration and Leadership LANGUAGES English Tagalog Cebuano Provided seamless administrative assistance to managers, ensuring efficiency. Fostered strong client relationships through effective communication and attentive support. Communicated with clients to provide yearly Authority Letters for UAE Customs clearance; liaised with prospective customers for company clearance authorization. Offered comprehensive secretarial and office support to the manager, including call handling, drafting letters, and liaising with suppliers and customers. Managed over 20 customer calls and inquiries daily with courtesy and respect, forwarding issues to relevant departments for resolution. Compiled and delivered required documentation for client work orders in a timely manner, coordinating efficiently with the courier company. Conducted general correspondence and memos as needed, exercising secretarial discretion. INNODATA KNOWLEDGE SERVICES, INC. JULY 2015 - JUNE 2016 Data Encoder Encoded and organized data with 100% accuracy, enhancing overall data management efficiency. Ensured that the entered data accurately aligns with original documentation. Organized and maintained original paper evidence. Assured files are properly prepared and saved to backup drives. Managed to transcribe, scan or photocopy hard copy documents and forms as needed. EDUCATION Bachelor of Science in Business Administration Major in Human Resource Development Management 2023 - 2024 Lyceum of the Philippines University - Batangas Bachelor of Science in Business Economics University of San Carlos - Cebu 2013 - 2014