Junalie Alcontin

Results-driven professional with experience as a BPO agent for six years and appointment setter for four. Proven ability to build strong relationships and drive sales growth. Skilled in communication, problem-solving, and time management. Seeking a challenging role that leverages my customer service and sales expertise.

Specific experience includes:

• BPO Agent: Handled customer inquiries, resolved issues, and provided excellent service
• Escalations as Repair Specialist: Handled beyond Tier 1 scope and give exemptions to customers for replacements.
• Appointment Setter: Scheduled appointments, follow up through call, text, and emails and contributed to sales growth

Strong communication skills, proficient in handling objections, and meeting targets. Eager to bring my skills and experience to a dynamic team.