Junaidu Adam Idris

JUNAIDU ADAM IDRIS (-|-Kaduna, Nigeria PROFESSIONAL SUMMARY I am a value-oriented customer service representative with 3 years of experience offering exceptional customer relation skills to proffer solutions through chat support to boost business growth and sustainability. I offer exceptional interpersonal relationships, empathy, strong attention to detail, remarkable verbal and written communication, with a timely response to inquiries. EDUCATION Kaduna State University, Kaduna Bachelor of Science in Sociology 2014 - 2019 WORKING E XP E R IE N C E HutSoft Technologies Ltd, Kaduna- Customer Service Representative  Handled incoming emails and replied to clients inquiries about products and services  Attend to customer’s complaints in a responsive and empathetic manner  Input customers data in a central database for reference  Increased customer satisfaction leading to more sales by 50%  Reduced cancelation rate by 15% by persuading customers to do business with the company Dialogue Group Ltd, Kaduna 2017 - 2018 Customer Service Intern  Learned about the various range of company’s product and services  Assisted clients by providing basic technical support via email and text message  Logged customers inquiries and complaints and also provide the necessary assistance as required  Internalized how to remain courteous and calm during moments of customer dissatisfaction SKILLS        Microsoft Office Suite Email management Exceptional grammar and punctuation skills Interpersonal skills Excellent writing and reporting skills Fast learner Positive attitude and highly motivated C E R T IF I C A T IO N /T R A I N I N G    Diploma in Computer Operation Africa Free ICT Training| July 2013 Jobberman Accelerated Soft Skills Course Jobberman Nigeria| June 2021 Copywriting for Conversions: How to Write Persuasive Content Alison | June 2021