Junaid Shaikh

Junaid Shaikh Management professional 202,C-35, Hel/i Shanti Nagar Co-op Hsg. Soc. Ltd. Shanti Nagar, Mira Road (East), Thane 401107 Mobile:-/- E-mail:--- Objective: Seeking a position in a renowned company to add value to my experience and grow with it creating customer delight, thereby brightening the path to my career goals. Profile Summary: 6 Years of experience in Management Operations and client service.       Experience in making presentations, sharing necessary facts and figures, reports, analysis trends, weekly, monthly forecast, creating Mis reports, maintaining excel data. Worked in Front End Customer Service, Grievance Handling, Field Sales, Customer Service On Calls. Experience in leading a team and managing the management functions of the same thereby to create the brand value and customer delight. Efficiently deal with complaints, escalations, enquires and make every customer smile with problem resolution. Excellent Customer Service professional with customer satisfaction skills and timely problem resolving skills. Worked in marketing department with field work, as well as telemarketing, thereby efficiently meeting target. EXPERIENCE ClickBiz Advertising Pvt Ltd (Marketing Executive - December 2008 - October 2010)       Responsible for field sales and all marketing activities. Generated enquires for marketing team and did cold calls. Visited the prospective clients and gave presentation pitching the product and closed sales call. Prepared presentations and shared it with internal team as well as prospective clients Handled incoming calls from new customers, responded to inquiries, acted as a single point of contact for website related issues. Took care of complaints and enquires and regularly follow up with customers to ensure their satisfaction. Key Accomplishments: (ClickBiz Advt Pvt Ltd)     Efficiently achieved sales target. Generated maximum enquires for sales team. Trained and motivated new colleagues on process related tasks. Handled documentation checklist with minimizing the rejects thereby increasing quality. TATA POWER COMPANY LTD Customer Care Executive (Front End) From November 2010 till April 2013       Prepare and maintain a daily MIS report of all complaints, requests, queries, feedbacks and send it to management on a daily basis. Collect feedback from customers about services and maintain a record of it in soft and hard copy. Do a thorough check of documents to be sent for processing and ensure all documents are perfect and ready for dispatch. Taking complete ownership of store in absence of supervisor, interface daily with internal departments in accounting, field services and operations. Handle front end customer inquiries, escalations, logging complaints in system (SAP), billing questions and payment extension service requests. Ensure every complaint, query and request is resolved on first call itself. Key Accomplishments: (Tata Power Company Ltd)      Managed a high-volume workload within deadline and consistently met performance in all areas (speed, accuracy, volume). Awarded for being a part of Benchmarking team in order to identify gaps and learning. Was rewarded as super trooper performer for quarter 2011(April-May-June) Awarded for excellent contribution towards super trooper for Nov 2011. Awarded for excellent contribution towards super trooper for quarter 2011(Oct-Nov-Dec) BIN GHALIB ENGINEERING – (UNITED ARAB EMIRATES) Stores Incharge 28 July 2013 till May 2014         Ensuring smooth functioning of stores, pertaining to stock, sales reports, cleanliness, timely delivery, purchase, arrangement of materials, inventory management etc. Inspection of Materials for Quality Check purpose Supervise / organize the issue of materials as per the procedure Arrangement of Materials properly in Stores as per supplier / products Attend walking customers with their queries and get their material arranged for collection. Proper coordination with Accounts, Sales team, and logistics ensuring proper workflow. Ensure to handle stores operation including the receipt and issue of materials From stores with no delays. Train, motivate and check performance of stores staff on regular basis. SK TOURS AND TRAVELS. JAN 2015 TILL DATE. Started up own company into tours and travels providing transport services to passengers.    Involved pick and drop of passengers from their source location and drop at required destination. Catered to create an outstanding ride experience to customers. Ensured maximum bookings to achieve good incentives. EDUCATION COURSE SSC HSC BMS - Bachelor in Management Studies (BMS) (Graduation) PGDBA-Post Graduate Diploma in Business Administration INSTITUTE Dr. Babasaheb Ambedkar Vidyalaya Vikas Junior college of Arts, Science, Commerce YEAR 2001 PERCENTAGE 47% 2003 53% N.E.S. Ratnam College, Mumbai. K.C. College of Management Studies, Mumbai. - 62% - 63% Interest:- Interacting, travelling Listening to Music, collecting articles relating to human aspect, good thoughts, sports. Languages known : English, Hindi, Urdu and Marathi. Passport No:Nationality: - K- Indian Passport Validity:Sex: - 28/11/2022 Male Status: - Married Date of birth: - - I declare and state that the above mentioned details are correct and true to the best of my knowledge. Place:- Mumbai Signature:-