Junah Lecita

JUNAH LECITA Email:-Contact#:-/- PERSONAL PROFILE A freelance virtual assistant who is proficient in handling administrative projects, including but not limited to: document creation, data entry, and social media management. Can work one-on-one with small businesses to provide flexible and affordable administrative support WORK EXPERIENCES: DIGITAL AMBASSADOR December 2022-July 2024 Globe Telecom Incorporated Manage Store Operations: Oversee daily tasks and digital promotions. Handle Inventory and Sales: Ensure targets are met. Assist Customers: Guide their digital journey and product use. Engage Customers: Connect with new and existing clients. BUSINESS DEVELOPMENT EXPERT EDUCATIONAL BACKGOUND: Bachelor of Science in Psychology (2011) Divine Word College of Legazpi Graduate BS Financial Management AMA Computer College Undergrad Bachelor of Science in Dentistry Ago Medical and Educational Center Bicol Christian College of Medicine Undergrad November- Globe Telecom Incorporated Engage Prospects: Reach out via phone and email, and work closely with Account Executives for smooth transitions. Make a Strong Impression: Demonstrate deep knowledge of products, competitors, and industry. Expert in Products: Address and overcome customer objections. Optimize Sales: Seek opportunities to enhance sales processes. TERRITORY SALES HEAD December 2021 to October 2022 Globe Telecom Incorporated Plan Sales Blitzes: Secure approvals, manage logistics, and execute sales programs. Monitor Network: Oversee demand, facilities, and quality, and coordinate with FSS for recruitment and training. Manage Applications: Encode in SCP and handle payments. Update Sales Head: Report on issues, action plans, sales activities, and competitor activities. Resolve Issues: Address subscriber concerns and application flow issues. SKILLS: E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. Travel arrangements TOOLS: Amdocs ( Customer Relation Management MTPOS (MicroTelecom Point of Sale) Microsoft Office Application G-suite/Workspace Application Canva Asana QUALITY OPERATION SPECIALIST Globe Telecom Incorporated Assigned at Robinsons Place Bacolod QO Specialist/ Customer Sevice Specialist 3 rd Floor Robinsons Place Bacolod Bacolod City Negros Occ. June 2019 – Nov 2021 Process Applications: Manage postpaid mobile and broadband applications. Verify Documents: Check and verify submitted documents. Daily Reporting: Report on sales and fallouts. Stay Updated: Know Globe’s plan promotions and document guidelines. UNIVERSALIST / CUSTOMER SERVICE REPRESENTATIVE Globe Telecom Incorporated Assigned at Globe Glorietta Store/SM Makati Store QO Specialist/ Customer Sevice/Shop Specialist October 2015 – June 2019 Resolve Issues: Address customer complaints, merchandise shortages, and recommend service improvements. Maintain Relationships: Foster positive interactions with employees and customers. Optimize Sales: Ensure effective product displays and merchandising. Support Sales: Engage in campaigns, assist customers, and explore display opportunities. Prepare Reports: Report on sales, merchandising, and personnel matters. RETAIL SPECIALIST Quaerito Qualitas Inc. ( Globe Telecom ) Assigned at Globe Market Market Sore Customer Service Representative 88 Corporate Center Valero Salcedo Village Makati City Fr: July 2014 to September 2015 Resolve Issues: Address customer complaints, merchandise shortages, and recommend service improvements. Maintain Relationships: Foster positive interactions with employees and customers. Optimize Sales: Ensure effective product displays and merchandising. Support Sales: Engage in campaigns, assist customers, and explore display opportunities. Prepare Reports: Report on sales, merchandising, and personnel matters. RETAIL SPECIALIST Primover Consultancy Services, Inc.( Globe Telecom ) Assigned at Globe Alimall Store Admin/Costumer Service Representative 3/F Erechem Bldg., cor. Salcedo and V.A. Rufino Sts. Legazpi Village, Makati City, 1229 Fr: July 18,2011 to July 17,2012 Resolve Issues: Address customer complaints, merchandise shortages, and recommend service improvements. Maintain Relationships: Foster positive interactions with employees and customers. Optimize Sales: Ensure effective product displays and merchandising. Support Sales: Engage in campaigns, assist customers, and explore display opportunities. Prepare Reports: Report on sales, merchandising, and personnel matters. VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC & VIDEO CREATION USING CANVA Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency.