Junabelle Mae Mansueto

Junabelle Mae Mansueto PROFESSIONAL BIO CAREER OVERVIEW Over 6 years in BPO industry. I worked as a customer service rep, telemarketer and now I'm a VA for a Singaporean company. I am looking to upgrade my skills at your company. Recruitment Consultant RELEVANT SKILLS - Exceptional analytical and quantitative skills - 45 WPM typing test - Customer service and sales - Generating leads and calling them - Accurate and keen to details G2G Group (Home based) | April 2017- present - Generating leads - Contacting candidates through linked by sending Inmails -Typing agendas for the owners and prepping him for any meeting General QA / QA Supervisor Executive Boutique | Aug 2016 - June 2017 - Listen to recorded calls from agent Provides feedback and gives score and coach agents to improve effectiveness. Track down hours and performance then Sends EOD (End of day) Report. Take part in Client meeting every week to improve. SPRINT - CSR / Technical Support CONTACT INFORMATION Address: 183 Patalinghug compound High-way, Pusok, Lapu Lapu City, Cebu Phone:- Email:- The Results Company | Jan - 20016 Aug -2016 - Respond to incoming calls from US Customer - Answer billing, technical and general question - Pitch in Sprint new products and plan to customer. - Maintain company’s KPI (Key Performance Indicator) AHT (after call handling time), Customer Satisfactory and Sale QA Supervisor SSI Phil | June 2014 - Dec 2015 - Assure quality, no biasing and falsification on calls - In charge of training up to 50 agents on new Projects. - Trains low performer agents, takes supervisor calls when necessary - In charge of pre shift and post shift meeting to brief agents - Track hours, attendance and daily performance