Juna Belamide

JUNALYN BELAMIDE - - Results-oriented Customer Support Representative and Virtual Admin Assistant with diverse skills in exceptional service, inquiry resolution, virtual admin tasks, and efficient communication. Eager to contribute to a dynamic team and enhance operational effectiveness. Committed to efficiency, problem-solving, and maintaining high customer satisfaction levels. PROFESSIONAL EXPERIENCE PROPERTY MANAGEMENT ASSISTANT All Residential Real Estate - Wollongong, NSW, Australia | December 2021 - December 2023 Handled the comprehensive review, verification, and compliance aspects involved in processing property lease applications Organized and prioritized email communications and managed mailbox to ensure timely and organized responses Provided comprehensive support through phone and email to address inquiries and resolve issues with a focus on exceptional customer service VIRTUAL ASSISTANT (PART-TIME) Milna Vasquez Designs - Philippines | August 2020 - December 2023 Supervised and coordinated projects using project management tools ensuring streamlined collaboration and organized task management. Edited videos for online courses and audio for podcast (Basic editing) Created basic graphic designs in Canva for social media, online courses and PDF materials Scheduled social media posts and email campaigns/newsletters EVENT AND ADMINISTRATIVE COORDINATOR Victory Christian Fellowship of the Philippines Inc - Fort Bonifacio | May 2017 - July 2020 Organized and coordinated in-house and offsite events, classes, and conferences, encompassing tasks such as venue selection, scheduling speakers, and managing logistics for a seamless and successful experience. Managed and coordinated office tasks and coordination, ensuring smooth day-to-day operations Lead and supervised volunteer teams to ensure effective collaboration and successful execution of projects and initiatives. CUSTOMER SERVICE AND LEAD ESCALATION SPECIALIST Convergys Southeast Asia, Philippines - for Acer Australia and New Zealand | September 2011 - May 2017 Expertly handled and resolved both frontline and high-tier customer complaints, showcasing adeptness in addressing diverse customer concerns with professionalism and effectiveness Provided comprehensive customer service support through both inbound and outbound channels, adeptly addressing inquiries, resolving issues, and ensuring a positive customer experience EDUCATION BACHELOR IN BROADCAST COMMUNICATION Polytechnic University of the Philippines. Sta. Mesa, Manila | 2006 - May 2010 Graduated as Cum Laude with a General Weighted Average of 1.5 KEY SKILLS Customer service support (inbound/outbound calls) Resolving frontline and high-tier customer complaints Event and Administrative Coordination Virtual Admin Assistance and Back Office Coordination Processing Property Lease Applications Managing CRM Microsoft Office Suite Google Workspace Email handling and management Project managements tools: Asana, Trello, ClickUp Video and audio editing in iMovie and Final Cut Pro Graphic designing in Canva Social media post scheduling in Later, Hootesuite, Buffer Email campaign scheduling in Kajabi, Mailchimp, ConvertKit Data Entry