Jun Emano Pepito

My name is Jun E. Pepito, A dedicated professional with 11 years of working experience as Customer Service Specialist, Virtual Assistant, Document Controller, Administrative Coordinator, Customer Relation Officer, Product Consultant and Technical Support Specialist/Service Desk Agent, with an excellent record of high service quality and highly efficient individual with extensive team leadership experience. Able to adapt well to a new environment and learn new processes quickly to achieve outstanding results. Strong ability to multi-task, prioritize and able to organize. Seeking for an employment that will provide opportunities for career development, growth and significantly contribute to the success of the organization.

I recently worked in the largest Telecommunication Service Provider based in Qatar and throughout the years I acquire the skills below:

1. Serve as the first contact with internal and external team who need technical and non-technical assistance through various channels (Emails, Chat, Phone.
2. Implement security controls related to Vodafone numbers and Vodafone customer data management.
3. Develop, implement, and manage policies and procedures related to Vodafone numbers for internal and external partners including outsource agents, store agents, managers, VIP and VVIP specialists.
4. Determine the number requirements for SME, CBU, EBU and Channel Partners.
5. Supervise the utilization and allocation of Vodafone numbers both Fixedline, IoT, Mobility and SIPT.
6. Coordinating offshore and inshore technical support, Vodafone Service desk, Collections and Billing team for any incident number related query and issue.
7. Provide immediate assistance to end-user users pertaining to number availability and pricing for Mobility, Fixedline, IOT and SIPT.
8. Create activity and reports for the number availability tracker for low and high-volume request daily, weekly & monthly using dashboard.
9. With Diagnostic, Problem Solving & Time Management skills and coordinate to Troubleshoot, Diagnose, and Resolve technical hardware and software issues.
10. Coordinate incident, resolution, and service request completion to Resolver Team and Vendor.
11. Maintain technical documentation and service catalog on installation, configuration, and problem troubleshooting.
12. Provide update/information to end-user regarding the status of their incidents or service request.
13. Keeps the problem record updated in a timely manner and document known errors and resolution plans.
14. Quick learner with the ability to translate complex ideas and processes into technical facts or persuasive non-technical presentations.
15. Attention to detail and precision, solid work ethics concerning meeting deadlines and reliability.
16. Proficient in Internet-related applications such as E-Mail clients and Web Browsers.

I appreciate your interest and I look forward to hearing from you soon.