Jun Aquino II
7B St. Jude St., Marietta-Romeo Village, Sta. Lucia,- | -, -
Profile
Over 10 years of experience within the BPO industry, over 7 years collective experience in BPO reporting utilizing different platforms such as MS Excel, MS Access, Avaya CMS Supervisor, Aspect eWFM, and Nice IEX.
More than 4 years of experience managing a team/s of reporting analysts and specialist, implementing automation projects.
Well-versed in VBA for MS Office, advanced MS Excel skills, and experienced in Web application development and design.
Experience
wfm reporting teleperformance (formerly Aegis-PeopleSupport)
october 2010 – July 2017
As lead for WFM Reporting (October 2010 to March 2013), designed and created automation templates and automation processes for program-level up to enterprise-level reports; designed and created macros (VBA) that automated report extraction from Avaya CMS Supervisor, FTP/SFTP download and upload, as well as macros that automate tasks in Excel.
As Senior Lead (March 2013 to April 2016), lead a team of reports analysts and automation specialists; upskilled and trained potential individual team members in designing and creating automation processes and templates.
As Assistant Manager (April 2016 to present), lead teams of reports analysts that cater to the reporting needs of Operations, and automation specialists that design and create automation processes and templates to support WFM reporting needs.
Technical Support Specialist Dell Philippines
May 2010 – October 2010
Provided total solutions support for Dell consumers over the phone combining functions of technical support, customer service, and sales specialist.
Program Administrator PeopleSupport
MArch 2008 – December 2009
Responsible for the gathering, accurate processing, and timely submission of all reports identified by the Operations Manager and required by the clients for weekly, monthly, quarterly and/or annual business reviews, as well as handling all administrative work that enable Team Managers and Team Supervisors to focus on people management.
Assisted other teams such as Quality and WFM in creating automated templates to help reduce manual reporting and repetitive tasks.
Sales Specialist PeopleSupport
September 2007 – March 2008
Handles customer inquiries regarding product/service information and facilitated placing the customers’ orders for the product/service.
Trainer Informatics Computer Institute
August 2006 – March 2007
Trained students of the Call Center Training Program and developed the curriculum for Technical Module of the CCTP.
Trained students of Short Term Computer-based courses including MS Office, Web Design and Programming, and SQL.
Technical Support Representative ClientLogic
June 2005 – February 2006
Provided technical support over the phone to DSL subscribers with their connectivity issues.
Education
Informatics Computer Institute, Baguio City
Advanced Diploma in Computer Studies, Major in Multimedia
University of the Philippines, Baguio City
BS COMPUTER Science
