Jumoke Adedayo

JUMOKE ADEDAYO Lagos, Nigeria Phone Number: - Email Address:-LinkedIn: https://www.linkedin.com/in/adedayo-jumoke PROFESSIONAL SUMMARY A results-driven Virtual Assistant and Customer Service Representative with proven experience supporting clients in fast-paced, remote environments. Skilled in Email and Calendar Management, Google Workspace, CRM tools, and Project coordination, ensuring smooth daily operations. I have successfully improved customer satisfaction by delivering prompt, professional support and maintaining organized workflow that boost productivity. CORE COMPETENCIES SOFT SKILLS  Good communication skills  Excellent interpersonal skills  Effective time management and organization skills  Team work and collaboration skills  Attention to details  Problem solving TECHNICAL SKILLS  Google Workspace  Email Management and Inbox Organization  Calendar and appointment scheduling  CRM tools  Project management tools  Zoom and Google meet  Slack PROFESSIONAL EXPERIENCE Role: Administrative Assistant Organization: Career Crafters Academy Achievements 70% through efficient inbox  Reduced email response time by up to organization and prioritization.  Improved scheduling efficiency by successfully managing multiple calendars and minimizing appointment conflicts.  Increased overall productivity by streamlining administrative workflows and task management processes. Role: Sales Supervisor Company Name: Super Global Mall Achievements  Oversees the sales activities.  Enhanced customer satisfaction by providing prompt, professional support and resolving client inquiries effectively.  Contributed to improved team communication and collaboration in a remote work environment.  Quick response to all calls and messages from the customers. EDUCATION Bachelor of Science in Physics with Electronic Adekunle Ajasin University, Akungba - Akoko, Ondo State, Nigeria. Second Class Upper Division CERTIFICATION Career Crafters Academy Certificate of completion as a virtual assistant