Jummai Bulama

Jummai Bulama - Ashebu Customer Service Representative Email:-Website: LinkedIn: Jummai Bulama-Ashebu Skill Overview: Customer service | Sales | B2B/B2C| Zendesk |Detail-oriented| Effective communication| Problem solving |Critical thinking| Microsoft Office| CRM software | Salesforce | Hubspot | ChaseData Corp Profile Summary Results-driven and customer service oriented professional with 3 years of solid experience as a Cold Caller Chat /Phone/Email Support Agent and Appointment Setter. Skilled in generating leads, fostering client relationships, and promoting Sale to drive business growth. Seeking to leverage my excellent communication; written/oral, and sales abilities to contribute to the success of my team. ㅡ Experience REHOBOTH CONSULTING Cold caller |Appointment Setter, Customer Care Remote, USA. 12/2022 - 12/2023  Made outbound calls to potential clients, effectively communicating and promoting real estate services offered by the company.  Qualified leads by asking relevant questions, gathering information about clients' budget, needs, and timeline.  Scheduled appointments and property viewings with interested prospects, ensuring a positive and comfortable experience throughout the process.  Maintained accurate records of cold calls, customer interactions, and prospects in CRM software, ensuring efficient lead tracking and follow-up actions.  Collaborated effectively with team members to provide comprehensive support to potential clients.  Stayed updated on real estate market trends to engage in informed conversations with potential clients. Consistently met monthly targets for lead generation and call volume.  INSURANCE SUPERMARKET Remote, Florida Customer service representative | Outbound Qualifier 07/2023 - 07/2024  Answered constant flow of customer calls with minimal wait times.  Responded to customer requests for products, services, and company information.  Participated in team meetings and training sessions via Zoom to stay informed about product updates and changes. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.    Handled customer inquiries and suggestions courteously and professionally. Reached out to customers after completed sales to suggest additional service or product purchases.   Updated databases to handle customer data. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Tracked customer service cases and updated service software with customer information.   Followed up with customers about resolved issues to maintain high standards of customer service.  Processing and completing insurance applications, forms, and documentation accurately and efficiently. Maintaining client records and updating policy information as required.   ㅡ Education /Certifications Providing excellent customer service and addressing client inquiries and concerns promptly. University of Calabar / BSc. Banking and Finance 2018, Cross- River State, Nigeria  Customer Service Fundamental Course - Oleren  Microsoft Office