Jumar Soldia

 Jumar Soldia Address: Medina village, Brgy. Tibungco Davao City, Philippines,8000 Contact No.: - Email Add:- CAREER OBJECTIVES: To apply my learning theories into actual business and corporate practices. To share my talents and skills to the company I will be working. PERSONAL DATA: Birth Date: Aug.29,1992 Birth Place: Davao City Age: 30 yrs old Height: 5 ft 11 inch Weight : 70kg Civil Status: Married Religion: Roman Catholic Languages spoken: English, Filipino and Visayan EDUCATIONAL BACKGROUND: Tertiary :MATS college of Technology 2009 - 2013 Bachelor of Science in Business Administration Secondary:Emilio Ramos National high School 2005 - 2009 Elementary:VL anglionto Elementary School 2000 - 2005 WORK EXPERIENCE: July 2021 – June 2023 Senior Team Manager Sutherland Global Services Duties performed: Handled eleven (11) Team Managers with 149 headcount Managed chat program Did direct client reporting and weekly business review Did triad coaching sessions for Team Managers development October 2016 – June 2021 Team Manager Sutherland Global Services Duties performed: Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and underperforming employees in best operational practices. Aligned day-to-day activities with targets set by upper management. Developed professional relations with company employees of organization to enhance trust and reliability. Met monthly objectives by providing personalized, friendly, and knowledgeable customer assistance. Displayed proactive problem-solving and query-resolution skills to provide superior customer service. Tracked employee productivity, performance, and task completion to meet quality standards. Provided one-on-one coaching to improve productivity and skills of employees. April 2016 – September 2016 Subject Matter Expert Sutherland Global Services Duties performed: Trained, coached, and mentored consultants to increase team productivity. Handled complex problems and issues by understanding root causes and implementing solutions. Supported employee morale and well-being by developing positive practices centered on career development and individual job satisfaction. Provided real time support to consultants. Handled escalation and took over calls when needed. Helped consultants manage their handling time while making sure that resolution is delivered. February 2014 – March 2016 Technical Support Representative and Billing & Sales Specialist Sutherland Global Services Duties performed: Responded to calls regarding technical malfunctions and issues to fix remotely. Provided clear and concise step-by-step technical support to guide customers. Asked customers targeted questions throughout troubleshooting to determine smart solutions. Assisted customers with billing inquiries and processed payments and billing adjustment or refund when necessary Did up-selling for a streaming and mobile service SKILLS AND QUALIFICATIONS: Capable of multi-tasking Computer Literate Encoding Filing Responsible, Dependable and Trustworthy Can work with less supervision Sales expert Character Reference Jolan Peligrino Associate Phone Representative-