Jumar Miraflor

Jumar Miraflor Licensed Pharmacist | Customer Service Representative Negros Oriental 6223- Passionate Customer Service Representative with 2 years of work experience in a US-based financial service company called Earnin. Trained in project and time management with extensive knowledge of customer support and proven multitasking abilities. A competent Pharmacist adept in entering orders, obtaining authorizations, and educating patients about the correct use and storage of medications. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Work Experience CUSTOMER SERVICE REPRESENTATIVE |ECE Consulting Group | April 2019 to April 2021 • Provided primary customer support in a fast-paced environment • Provided timely responses to client emails and chats • Ensured client files are accurate and updated • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. • Responded to customer requests for products, services and company information. • Handled up to 3 customers in one setting by approaching conversations with positive attitude and address concern with efficacy. • Knowledgeable in various ticketing system particularly in Zoho and Zendesk. • Assisted customers with a warm and professional attitude STORE PHARMACIST |Watsons Personal Care Stores Inc.| October 2018 to March 2019 • Complied with strict health, industry, and organizational regulations to maintain patient safety. • Interpreted prescriptions from healthcare providers to properly dispense medications and health products. • Inspected drug storage sites, monitored drug supply expiration dates, and verified proper supply levels. • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients. • Collaborated with colleagues, technicians, and leading pharmacists in effective prioritization and filling of orders. • Educated patients about possible drug interactions and gave special administration instructions. Education Bachelor of Science in Pharmacy |Southwestern University - Cebu City| June 2013 to June 2017 • Dean's List [1st and 2nd Semester-] • Dean's List [1st and 2nd Semester-] • Member of Pharmacy Collegiate Council • Supreme Student Government- House of Representative -) Skills • Patient Needs Assessment/ Medication Dispensing • Email and Chat Support • Data Entry/ Virtual Assistance • Technical Proficiency and Understanding in/of Products/Services • Research and Fact-checking