Jumana Mohammed

Jumana Mohammed PROFESSIONAL SUMMARY Dedicated HRMS/HXM professional with 10+ years of experience in HR and Payroll solutions, including multi-country implementations (GCC & global). Proven expertise in HR operations, system optimization, and strategic HCM advisory. WORK HISTORY CONTACT Al - Qusais, Dubai, UAE HRIS Specialist - SAP HCM & SuccessFactors GMG (Gulf Marketing Group) - Dubai, UAE • -- • http://www.linkedin.com/in/juman a-m • • www.linkedin.com/in/ jumana-m- • SKILLS • • • • • • • Data Analysis Detail Orientation Quality Assurance Quick Learner Adaptability Leadership skills Change management EDUCATION Bachelors: Business Administration, 08/2008 - 07/2011 University Institute of Technology Alappuzha, Kerala Major Project: Title: “Recruitment and Selection Procedure: Its Impact on Employee Performance” with special reference to a leading automobile firm. Diploma: Java Technologies, 09/2011 01/2013 NIIT - Alappuzha, Kerala Major Project: Developed Online Library Management Software using Java Programming Language, SQL Database, and NetBeans IDE. • • • • 08/2024 - Current Ensured HR systems compliance with global standards and business requirements by testing changes, managing change requests, and supporting HR systems, data, and OM projects. Action data uploads where either volume or complexity require specific HRIS expertise. Conducted HR data compilation and error report monitoring. Managed administrative tasks related to employee time accounts in SAP SuccessFactors, including time recording, absence tracking, manual adjustment and ensuring data accuracy across HR records. Assist in the enhancement and troubleshooting of HR system tools and processes. Contributed to payroll inputs, ensuring accuracy and timeliness Respond to employee and client inquiries regarding HR policies, procedures, and benefits. Prepared documentation and updates on standard operating procedures for 1st level support. Collaborated effectively with cross-functional teams for facilitating seamless integration between SF and S4 HANA. HRIS Project Implementation Support 04/2023 - 02/2024 Affluent Software Innovations Pte Ltd - Singapore, Remote • • • • • • • • • Liaised with business users and stakeholders to understand business needs, gather input, document process requirements and implement solutions in SAP HCM and SuccessFactors. Identify and suggest improvements to streamline processes, workflows, and systems. Managed application requests, support, and maintenance with internal teams and external vendors at L1/L2/L3 levels. Collaborated with technical team on UAT and integration testing. Developed standard operational procedures for various SAP Payroll and HR modules. Developed functional specification documents (FSDs), test plans, test scripts, UAT reports, operation manuals, and user guides for implementing client-requested solutions. Supported the project manager with project deliverables and plans, including the delivery of project governance plan (PGP). Facilitated end-user training for seamless SAP HCM and SuccessFactors adoption. Specialized in ERP system operations, offering HCM and SuccessFactors . expertise. ACCOMPLISHMENTS • • • NGA Hero Award for the value ‘EXCELLENCE' for playing a key role in PeopleSoft to SuccessFactors transition (Data migration) during 2014 -15. CSAT Award for the year 2018 for being client-centric by delivering outstanding customer service. Hero Awards for the value ‘RESPONSIBLE',' EXCELLENT', and ‘ONE TEAM'. SENIOR ASSOCIATE, SAP HCM Application Specialist 05/2021 - 02/2023 Alight Solutions (Previously known as NGA HR) - Hyderabad, India • • • • • • PERSONAL DETAILS Date of Birth / Age: 28, December 1990 Nationality: Indian Marital Status: Married Visa Status: Spouse visa Gender: Female • • • • REFERENCES References available upon request. • • Responsible for providing the necessary support and assistance in implementing the solution or solving the incidence in SAP Solutions Collaborated with functional teams and clients to configure enhancements/changes based on business needs and statutory requirements. Ensures prompt resolution of easy and medium complexity issues related to application functionality. Supports clients in understanding and using the application effectively Experienced in managing HR and payroll accounts across multiple countries. Ensures proper implementation of solutions across different environments. Proficient in SAP Position workflow management, PA, and OM modules. Sets up test data, executes tests, and deploys changes after client approval. Investigates and addresses escalations, performing root cause analysis for recurring incidents. Participated in SAP table parametrization and error resolution. Monitors background jobs, including payroll and data integration, in coordination with the technical team. Participated in functional meetings and workshops to gather input, validate suggested changes, and implement it. SENIOR ASSOCIATE - HR & Payroll 03/2013 - 04/2021 Alight Solutions (Previously known as NGA HR) - Kochi, India • • • • • • • • • • Managed employee lifecycle processes, recruitment, offboarding, and payroll reconciliation using SAP SuccessFactors Handle recruitment and internal movements via Success Factors ATS Handle Offboarding tasks such as exit formalities, FnF calculations, reference letters, and exit documentation Reconcile payroll interface files to ensure accurate payroll information and timely payment to employees Assist with year-end activities like data cleansing, YTD reconciliation, form validation, and tax filing Address employee queries on various topics and provide platform support Monitor SuccessFactors Master Data for accuracy and report any discrepancies to relevant teams Actively participated in all phases of the system transition, including testing, data migration, parallel run, and the transition from PeopleSoft to SuccessFactors Possess expertise in SuccessFactors Modules and SAP HCM HANA model Utilized Excel skills to extract and analyze data, generate reports, and provide actionable insights to stakeholders